Embedded Solutions Customer Success Lead
2 weeks ago
Workato stands as the premier integration and automation platform, renowned for its simplicity and robust capabilities, tailored for the largest enterprises.
As a low-code/no-code platform, it empowers users—both technical and non-technical—to seamlessly automate workflows across diverse applications and databases.
We take pride in being recognized as a leader by Forrester and Gartner, serving over 7,000 of the world's leading brands, including Box, Grab, and Slack. Yet, this is merely the beginning of our journey.
Why join us?
At Workato, we cultivate a flexible and trust-driven culture that empowers individuals to take full ownership of their roles. Our ethos is rooted in innovation, and we seek collaborative team players eager to contribute to our growth.
We also emphasize balancing productivity with self-care, offering a vibrant work environment alongside a comprehensive benefits package that enhances both professional and personal lives.
If this resonates with you, we invite you to explore the opportunity further.
Discover why we are recognized as:
- One of Business Insider's "enterprise startups to bet your career on"
- A top 100 private cloud company by Forbes' Cloud 100
- The 17th fastest growing tech company in the Bay Area and 96th in North America according to Deloitte Tech Fast 500
- The #1 best company for remote workers as per Quartz
In Workato's rapidly expanding business unit, we collaborate with clients who integrate Workato into their core offerings, either as a standalone product or as an accompanying solution. Our mission is to assist clients in crafting a business strategy, developing their product, and designing a go-to-market approach that excites their customers about utilizing integrations and automations. We are in search of a proactive Customer Success Manager who excels in providing strategic business guidance, crafting technical solutions, and formulating successful adoption strategies.
As a Customer Success Manager within Workato's Embedded Business Unit, your role will involve steering clients through their journey to ensure the successful development, sale, and deployment of their integration products, while driving adoption among end-users. This begins with comprehending the Executive Sponsor's objectives and their success metrics. You will also ensure that the customer team is fully equipped to leverage the platform and has thoughtfully devised the optimal design and construction of the technical solution. Additionally, you will be tasked with fostering meaningful relationships with Executive Sponsors, Champions, and individuals across all levels of the customer's organization. Ultimately, your goal will be to assist clients in achieving their objectives while managing your portfolio in a manner that supports Workato's net revenue retention and other critical business metrics.
Requirements
Qualifications / Experience / Technical Skills
- Proven experience in successful product development, launch, and growth
- Background in developing and evolving business planning processes
- Experience in the creation or execution of sales enablement strategies
- Comprehensive Beta program development and execution
- Strong expertise in designing and implementing technical solutions
- Solid understanding of the software development lifecycle
- Aptitude for navigating ambiguous situations and providing clear direction
- Exceptional interpersonal, communication, and persuasion skills
- Demonstrated success in achieving ambitious renewal rates, consumption goals, and other key performance indicators
- 7+ years of experience in product management, consulting, or customer success
- BS/BA or equivalent education; MBA preferred
- Insight into creating compelling pricing strategies
- Familiarity with developing marketing plans
- Outstanding problem-solving and troubleshooting abilities
- Experience in escalation management
- Expertise in developing adoption plans
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