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Help Desk Associate

1 month ago

Bloomington, Illinois, United States Pyramid Consulting Full time
Job Title: Help Desk Associate

Immediate need for a talented Help Desk Associate. This is a 09+ Months Contract opportunity with long-term potential and is located in McLean, VA (Onsite).

Job Description:

We are seeking a skilled Help Desk Associate to provide high-quality service and technical support to end users. The ideal candidate must be able to work in a fast-paced environment to help consistently provide high-quality service and technical support to end users.

Key Responsibilities:
  • Perform level 1-1.5 support for internal customers via phone, live chat, Walk-ins at our Technology Solution Centers or via self-serve.
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
  • Use a strong customer-service attitude when responding to technology requests.
  • Communicate effectively and clearly to customers.
  • Be an advocate for the end user to ensure they receive high-quality and timely service and support from the entire enterprise operations & technology organization.
Key Requirements and Technology Experience:
  • Skills-Customer service, Windows 10/11, Networking.
  • 1+ years experience in an enterprise organization supporting end users in Desktop Support and enterprise applications.
  • Demonstrated/strong knowledge of Microsoft Office 365 products.
  • Demonstrated knowledge of using ITSM application (preferred Client).
  • Demonstrated/strong knowledge of software: Windows 10/11; Active Directory; RSA Authentication Manager, Cisco AnyConnect, PingID, Global Protect, VMware; multifunctional printers; Internet Software (i.e., Edge; Firefox; Client Chrome).
  • Demonstrated/strong knowledge of hardware: Desktop; Laptop wireless mobile devices (smart phones, tablets, etc.) & Virtual Desktop infrastructure.
  • Ability to quickly learn new technology and applications and retain (absorb) to resolve issues independently.
  • Good attitude and excellent attendance required.
  • Typing speed of 50+wpm.
  • Excellent analytical skills for efficient problem diagnosis and resolution (creative thinker).
  • Strong accountability, both individually to your work as well as to the team.
  • Ability to work independently and collaborate effectively in a team environment.
  • Inquisitive nature, eager to learn new concepts and technologies.
  • Eagerness to help customers and team members with positive attitude.
  • Deliver prompt and high-quality customer service.
  • Excellent verbal, written and interpersonal skills.
  • Ability to multi-task in a fast paced, constantly changing environment.
  • Must be a team player and able to work collaboratively with and through others.
  • Effective listening skills and proper phone etiquette.

Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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