Technical Support Specialist

3 weeks ago

Bloomington, Illinois, United States Steampunk Full time
Job Summary:

We are seeking a skilled Junior IT Support Engineer to join our team at Steampunk. As a key member of our Chief Information Officer Team, you will be responsible for supporting our internal IT infrastructure and personnel technology requirements as the company grows.

Key Responsibilities:

Build, integrate, and deploy computer technology to new and current Steampunk employees and contractors
Assist with new hire orientations with new IT technology configurations, software, and remote access
Troubleshoot Steampunk technology hardware and software issues and escalate, as needed
Repair, replace, and redeploy technology, when required
Organize and monitor Steampunk technology assets in Azure/Intune and track inventory
Enforce Steampunk IT policies and configurations with all deployed IT technology
Work with the CIO Team to test, deploy, and troubleshoot new technologies
Provide input for creating and updating Steampunk IT policies and procedures

Requirements:

Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and configurations
Ability to install and configure Windows, MacOS, and iOS operating systems on laptops and devices
Manage user groups and computer accounts in Microsoft Azure
Ability to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls, remote access to Steampunk cloud systems
Experience with troubleshooting Microsoft (Office) 365 applications
Possess good communication skills and the ability work directly with Steampunk employees and contractors to troubleshoot IT issues

Preferred Skills:

Associate or bachelors Degree in a Technical Related Field
Azure Active Directory/Intune integration experience
FreshService or similar IT ticketing system
Audio and Video Experience
Experience with the Slack and Microsoft Teams application
Demonstrate self-motivation and the ability to grasp concepts quickly
Understanding of Agile methodologies
Microsoft and/or Apple certifications are a plus

About Steampunk:

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers and rewarding them for outstanding contributions to our growth. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

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