System Administrator 2

1 month ago

Bloomington, Illinois, United States M.C. Dean, Inc. Full time
Job Summary

We are seeking a highly skilled System Administrator 2 to join our team at M.C. Dean, Inc. This is a remote position that requires the ability to work independently and as part of a team to monitor, maintain, and test physical access control, CCTV, PSIM, and integrated electronic systems.

Key Responsibilities
  • Manage physical security system support to meet service level agreements
  • Analyze physical security system performance and recommend improvements
  • Resolve complex system issues for physical security systems and networks
  • Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed
  • Communicate with customers, manufacturers, vendors, and technical specialists
  • General maintenance and programming support of ACS & VMS infrastructure
  • Document control, including reviews and updates to apps & tech documentation
  • Train system users and other system support personnel as needed
  • Analyze and modify preventive maintenance checklists for system changes
  • Troubleshoot system performance issues and implement corrective actions
  • Perform preventive maintenance actions, including system back-ups, error log reviews, database size analysis, and integrity checks
  • Organize and prepare detailed documentation of system performance, including service request records, and analysis
  • Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates
  • Implementation of server and workstation patching and STIG remediation
  • Perform all duties with minimal direct supervision
  • Small project support, including attending project calls, reviewing technical submittals, drawing reviews, and reviewing commissioning documents
Requirements
  • Computer Science, Engineering Degree, or a related technical discipline
  • Master's Degree and 0+ years of progressive experience, or Bachelor's Degree and 2+ years of progressive experience, or Associates Degree and 6+ years of progressive experience, or HS Diploma or Equivalent and 8+ years of progressive experience
  • Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions
  • Requires 2+ years of experience programming/administrating Physical Access Control Systems
  • Requires an understanding of Windows patching and vulnerability remediation
  • Requires basic knowledge of large-scale networking, VLANS, and routing
  • Requires minimal travel; anticipated at 5% of the year or less
  • Security+ Certification, CASP, or CISSP certification preferred
  • Strong oral, written, and presentation skills
  • Demonstrated background working with multidisciplinary teams
  • Demonstrated time management and organization skills to meet deadlines and quality objectives
  • Strong MS Excel, Word, and PowerPoint skills
Desired/Advantageous Qualifications
  • Certification/experience in CCure 9000 Access Control System
  • Certification/experience in GENETEC Video Management System
  • Microsoft SQL Server Query writing and management experience
  • Install and load system operating software
  • Experience programming/administrating Access Control Systems of any type
  • Experience with installation, troubleshooting, and testing of security electronics equipment
Abilities
  • Exposure to computer screens for an extended period of time
  • Sitting for extended periods of time
  • Reach by extending hands or arms in any direction
  • Finger dexterity to manipulate objects with fingers rather than whole hands or arms
  • Listen to and understand information and ideas presented through spoken words and sentences
  • Communicate information and ideas in speaking so others will understand
  • Read and understand information and ideas presented in writing
  • Apply general rules to specific problems to produce answers that make sense
  • Identify and understand the speech of another person

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