Customer Success Manager, Large

7 days ago

Santa Barbara, California, United States ParentSquare Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for cultivating and maintaining strong relationships with our Large/Enterprise clients. Your primary goal will be to ensure high levels of satisfaction, usage, and recognition of ROI for our customers.

You will work closely with our customers, alongside Sales, Customer Support, Product Management, and Finance teams, to ensure a seamless and delightful customer lifecycle. Your passion for improving the lives of students through communication will be a driving force in your success in this role.

This role will include:

  • Proactively owning and managing the success of a portfolio of enterprise-level customer accounts
  • Developing ongoing success plans to ensure goal alignment, product adoption, expansion, and loyalty for your customer portfolio
  • Supporting customer launches through data integration and system configuration in partnership with the implementation team
  • Identifying opportunities to drive customer value through successful product adoption, best practice sharing, and regular demonstration of ROI
  • Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitating demos, additional training, and rollout support as needed
  • Building relationships with key stakeholders, helping resolve issues and escalations, and continually delighting them with a positive, customer-centric attitude
  • Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships
  • Serving as the voice of the customer across teams at ParentSquare, receiving and interpreting feedback, and sharing it internally to continuously improve the customer experience

Requirements

  • 2+ years of relevant Customer Success Manager or Account Manager experience, with a specific focus on Large or Enterprise accounts within a SaaS or software company environment
  • 2+ years of K12 EdTech experience working with large district implementations
  • Experience with school communication tools, integration tools, and/or SIS a plus
  • Excellent communication skills and attention to detail
  • Project management and ability to prioritize tasks in a fast-moving dynamic environment

Perks of Working for Us

  • Employer-paid health insurance (including dependent coverage)
  • Employer-match 401K retirement savings program starting from day 1 of employment
  • Stock options
  • Health + wellness reimbursements
  • Generous PTO (120 hours in your first year, then milestone increases every year)
  • 15 paid holidays, including your birthday and time off between Christmas and New Year

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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