Service Business Development Representative

1 week ago


Tallahassee, Florida, United States Hendrick Automotive Company Full time
Job Summary

We are seeking a highly motivated and customer-focused Business Development Representative to join our team at Hendrick Automotive Company. As a key member of our sales and service team, you will be responsible for generating leads, scheduling appointments, and providing exceptional customer service to drive sales and service goals.

Key Responsibilities
  • Answer incoming phone calls and schedule sales or service appointments
  • Log customer comments and schedule follow-up contacts as needed
  • Confirm scheduled appointments and post them on the appointment board
  • Re-schedule "no-show" customer appointments and follow up with sales or service departments
  • Maintain customer databases and contact current customers with marketing incentives
  • Respond to customer website requests and contact internet clients to schedule appointments
  • Notify necessary departments of appointments set and forward customer concerns to the correct department manager
Requirements
  • Previous customer service and/or business development experience
  • Ability to deliver superior customer satisfaction
  • Intermediate knowledge of Microsoft Office products and Dealership Management System
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales and service goals
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading automotive company
Core Values
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement


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