Front Desk Agent

3 days ago

Atlanta, Georgia, United States Method Co. Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Agent to join our team at Method Co. as we redefine luxury hospitality in Atlanta. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience.

Key Responsibilities
  • Check in guests efficiently and accurately, using their name throughout the process.
  • Provide a level of service marked by sincere focus on each guest, consistent attention to detail, and commitment to excellence.
  • Assist in all aspects of the Front Office areas, including bell services, reservation assistance, telephone services, and guest experience responsibilities.
  • Fluid communication with other departments and superior service are required to ensure smooth operations and positive experiences for our guests.
  • Resolve conflicts and possess good communication skills, with a thorough understanding of policies, procedures, and expectations.
Requirements
  • High-School diploma or GED required.
  • One (1) year hotel or related experience preferred.
  • Excellent reading, writing, and oral proficiency in the English Language.
  • Excellent organizational skill and attention to detail, and ability to multitask.
  • Excellent communication skills both written and verbal.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to maintain confidentiality of information.
  • Must be able to work a flexible work schedule, including evenings and weekends.
  • Able to handle a large volume of guest interactions in an efficient and courteous manner.
  • Proficient in Microsoft Office, Internet, and other hotel programs (i.e., Property Mgmt System).
  • Work well under pressure, requires being a team player.
Working Conditions/Environment
  • The noise level in the work environment is usually moderate.
  • The person having this responsibility may have to lift up to 50lbs on a daily basis.
  • The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach, and stretch for eight (8) hours per day.

Method Co. is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity, or any other protected characteristic under federal, state, or local law.

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