Customer Service Representative II
5 days ago
At Clean Earth Holdings, we are seeking a highly skilled Customer Service Representative II to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, ensuring their waste disposal needs are met in accordance with their service agreements.
Key Responsibilities:
- Manage and identify customer needs while responding to a high volume of communication via email and telephone.
- Actively manage multiple customers assigned to the team member's roster, including communications and logistical activities.
- Partner with Sales team to increase revenue growth of assigned account roster.
- Coordinate with cross-functional teams to assign tasks to the correct departments.
- Maintain thorough and updated customer records.
Requirements:
- Bachelor's degree coupled with 3+ years of work experience in an account management or customer service role.
- High level of Customer Service acumen and business acumen.
- Self-directed, with the ability to work on multiple projects with competing priorities and deadlines.
- Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook).
Preferred Qualifications:
- Bachelor's degree in chemistry, environmental studies or biology.
- Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.
About Clean Earth Holdings:
We offer competitive benefits, including health, dental, vision, life, and disability insurance plans, paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics.
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