Patient Care Coordinator

3 hours ago


Newport News, Virginia, United States Sentara Full time
Job Summary

We are seeking a highly skilled Patient Care Specialist to join our team at Velocity Urgent Care. As a Patient Care Specialist, you will play a vital role in ensuring the delivery of exceptional patient care by providing non-clinical support within our Urgent Care Clinic.

Key Responsibilities
  • Provide administrative support to ensure seamless patient flow and efficient clinic operations.
  • Schedule appointments and outpatient procedures, coordinating referrals, resources, and pre-authorizations as needed.
  • Respond to telephone and written inquiries from internal and external sources, including patients, providers, and insurance companies.
  • Employ initiative and independent judgment to prioritize and handle incoming requests and difficult problems.
Requirements
  • Three years of clerical and customer service experience required.
  • One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.
  • Experience with electronic medical record systems preferred.
What We Offer

Velocity/Sentara offers a comprehensive benefits package, including medical, dental, vision, paid time off, sick leave, tuition reimbursement, and a 401(k)/403(b) plan. We are committed to creating a family-friendly culture that encourages community involvement and provides opportunities for development and growth.

As a member of our team, you will be part of an organization that values diversity, inclusion, and belonging. We strive to create a work environment that reflects the communities we serve and provides unlimited opportunities for development and growth.



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