Logistics Operations Specialist
2 weeks ago
At Venture Logistics, we are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and ensuring seamless logistics operations.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs and expectations.
- Logistics Operations: Manage and coordinate logistics operations, including freight acceptance, load building, and scheduling.
- Communication: Communicate effectively with customers, internal teams, and external partners to ensure timely and accurate information exchange.
- Problem-Solving: Proactively identify and resolve potential service failures, working closely with the operations team to ensure prompt resolution.
- Relationship Building: Foster and build strong relationships with customers, understanding their expectations and preferences to drive business growth.
- Education: High School Diploma or equivalent.
- Skills: Excellent communication and problem-solving skills, ability to work effectively in a team environment, and basic computer skills.
- Preferred Skills: Knowledge of Microsoft Office programs, such as Word and Excel.
Fast-paced, high-volume work environment with a focus on delivering exceptional customer service and ensuring seamless logistics operations.
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