Customer Service Lead

3 weeks ago


MagstattleBas, Grand Est, United States Supermercado Nuestra Familia Full time
Job Title: Customer Service Lead

At Supermercado Nuestra Familia, we strive to deliver exceptional customer experiences through innovative solutions. As a Customer Service Lead, you will play a vital role in overseeing customer interactions, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Train and onboard new team members on customer service best practices
  • Manage customer communication channels, including phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement customer service strategies to drive business growth
Requirements:
  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft Office, particularly Excel and Word
Physical Demands:

The physical demands of this role include sitting, standing, and walking for extended periods. The associate may be required to lift up to 20 pounds. The work environment is typically a quiet office setting, with occasional exposure to moderate noise levels.

SpartanNash is an Equal Opportunity Employer and celebrates diversity. We offer a competitive total rewards package and opportunities for career growth and development.



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