Customer Service Lead
3 weeks ago
At Supermercado Nuestra Familia, we strive to deliver exceptional customer experiences through innovative solutions. As a Customer Service Lead, you will play a vital role in overseeing customer interactions, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:- Train and onboard new team members on customer service best practices
- Manage customer communication channels, including phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with internal teams to ensure seamless customer experiences
- Monitor and analyze customer feedback to identify areas for improvement
- Develop and implement customer service strategies to drive business growth
- High school diploma or equivalent required
- 1+ year of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in Microsoft Office, particularly Excel and Word
The physical demands of this role include sitting, standing, and walking for extended periods. The associate may be required to lift up to 20 pounds. The work environment is typically a quiet office setting, with occasional exposure to moderate noise levels.
SpartanNash is an Equal Opportunity Employer and celebrates diversity. We offer a competitive total rewards package and opportunities for career growth and development.
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