Guest Services Supervisor
3 days ago
We are seeking a highly motivated and experienced Guest Services Supervisor to join our team at PM Hotel Group. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.
Key Responsibilities- Lead by example and demonstrate a passion for delivering outstanding guest service
- Manage the Front Desk team to ensure efficient and effective service delivery
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with other departments to ensure a cohesive and personalized experience for our guests
- Monitor and analyze guest feedback to identify areas for improvement
- Develop and maintain relationships with key stakeholders, including guests, colleagues, and partners
- 2+ years of experience in a Front Desk or Guest Services role
- Proven track record of delivering exceptional guest service and improving guest satisfaction
- Strong leadership and communication skills
- Ability to work effectively in a fast-paced environment
- Knowledge of hospitality industry trends and best practices
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
We are a company that values innovation, teamwork, and customer satisfaction. We are committed to creating a positive and inclusive work environment that supports the growth and development of our colleagues.
How to ApplyIf you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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