Help Desk Specialist

1 month ago


Plymouth Meeting, Pennsylvania, United States Apex Systems Full time
Job Overview

We are seeking a highly skilled and customer-focused Help Desk Technician to join our team at Apex Systems. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities
  • Provide technical support and assistance to clients and internal teams via phone, email, and chat
  • Resolve technical issues and escalate complex problems to senior technicians
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Associate degree or equivalent experience in a related field
  • Strong technical skills and knowledge of operating systems, software applications, and hardware
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with ticketing systems and technical writing
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Apex Systems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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