IT Systems Support Specialist
2 weeks ago
Job Title: Information Technology Support Technician
About the Role:
We are seeking an experienced IT Support Technician to join our team at the London Approach. As an IT Support Technician, you will be responsible for providing technical assistance and support for hardware, software, and networking systems.
Responsibilities:
- Provide technical support for software, hardware, and network systems.
- Diagnose and resolve technical issues for end-users.
- Assist with the installation, configuration, and maintenance of IT systems.
- Manage tickets through the help desk system, ensuring timely resolution.
- Perform routine system updates, backups, and maintenance.
- Provide basic training and guidance to end-users on IT systems.
Requirements:
- 3+ years of experience in IT support or a related role.
- Associate degree in Computer Science, Information Technology, or a related field (preferred).
- Proficiency with Windows and macOS operating systems.
- Basic knowledge of networking concepts (TCP/IP, DNS, VPNs).
- Familiarity with common software applications (Microsoft Office, Google Workspace).
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
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