Help Desk Support Specialist

3 weeks ago


Plymouth Meeting, Pennsylvania, United States Apex Systems Full time
Job Summary

Apex Systems is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their technology needs are met. This is a great opportunity to work with a world-class IT services company and develop your skills in a dynamic and fast-paced environment.

Key Responsibilities
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with desktops, laptops, and other computer equipment
  • Install and configure software and hardware
  • Document and track technical issues and resolutions
  • Collaborate with other teams to resolve complex technical issues

Requirements
  • Associate degree or equivalent experience
  • Strong technical skills and knowledge of desktop and laptop computers, printers, and networks
  • Excellent customer service skills and ability to work in a team environment
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Us
  • Apex Systems is a world-class IT services company that serves thousands of clients across the globe
  • We value innovation, collaboration, and continuous learning
  • We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package

EEO Employer
  • We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

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