Technical Account Manager

4 days ago

Sunnyvale, California, United States Fortinet Full time
Job Title: Technical Account Manager

Job Summary:
As a Technical Account Manager at Fortinet, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

Key Responsibilities:

* Collection, analysis, and change recommendations of configuration information
* Collection and analysis of customer network information
* Collection and analysis of packet trace information
* Recommend actions based on analysis
* Customer education (gaps in networking, product knowledge, etc.)
* Installation and configuration assistance
* Reproduction of customer environments on lab equipment
* Follow up technical cases and manage the right expectation until the closure of the cases
* Conduct weekly status conference calls with customers to report status of open issues and projects
* Conduct quarterly site visits for your managed accounts
* Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)
* Develop best practice deployment and troubleshooting methodology documentation
* Analysis of support request, completion of requests for information and documentation
* Will exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results

Requirements:

* Minimum of five years relevant professional experience preferably in the network industry
* Strong network security and routing experiences
* Scripting and Windows server app experience
* Exceptional customer service orientation and strong communications skills
* Proficient with MS Word, PowerPoint, and Excel
* Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
* Willing to travel

About Us:

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world's largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses.

  • Technical Account Manager

    1 week ago

    Sunnyvale, California, United States Fortinet Full time

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a key member of our customer support team, you will be responsible for delivering technical support to our premium customers.This is a unique opportunity to work with cutting-edge network security solutions and expand your knowledge in the field. You will be...

  • Cloud Technical Account Manager

    2 weeks ago

    Sunnyvale, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.Key ResponsibilitiesWork with customers to understand their business and...

  • Technical Program Manager

    2 weeks ago

    Sunnyvale, California, United States Rose International Full time

    Job Title: Technical Program ManagerAt Rose International, we are seeking a highly skilled and experienced Technical Program Manager to join our team. As a Technical Program Manager, you will be responsible for leading the technical program management of software for manufacturing test to ensure that factory test stations are enabled to validate and bring-up...

  • Technical Program Manager III

    1 month ago

    Sunnyvale, California, United States Ekman Associates, Inc Full time

    Job Title: Technical Program Manager IIIWe are seeking a highly skilled Technical Program Manager III to join our team at Ekman Associates, Inc. in Sunnyvale, CA. As a Technical Program Manager, you will be responsible for leading technical programs and initiatives for multiple wearable products, including Core Operating System and Manufacturing.Key...

  • Strategic Account Manager for EDA

    2 weeks ago

    Sunnyvale, California, United States Synopsys Full time

    Job DescriptionWe are seeking a highly skilled and experienced Strategic Account Manager to join our team at Synopsys. As a key member of our sales team, you will be responsible for driving business growth and success through strategic account management and exceptional customer service.Key Responsibilities:Lead a small, dynamic sales team focused on driving...

  • Technical Program Manager IV

    2 weeks ago

    Sunnyvale, California, United States Pyramid Consulting Full time

    Technical Program Manager IV Job DescriptionWe are seeking a highly skilled Technical Program Manager IV to join our team at Pyramid Consulting, Inc. This is a 12+ months contract opportunity with long-term potential.Key Responsibilities:Develop and implement strategies to enhance battery life, power efficiency, and thermal management in hardware/software...

  • Senior Technical Success Manager

    1 week ago

    Sunnyvale, California, United States JFrog Full time

    Drive Customer Success at JFrogWe're seeking a seasoned Senior Technical Success Manager to join our Americas Customer Success team. As a key member of our team, you'll be responsible for ensuring our customers achieve maximum value from our products.Develop and execute customized Success Plans to drive customer adoption and retention.Collaborate with...

  • Strategic Account Manager for EDA

    2 weeks ago

    Sunnyvale, California, United States Synopsys Full time

    About SynopsysSynopsys is a leader in the Era of Pervasive Intelligence, driving innovations that shape how we live and connect. Our technology is central to the development of high-performance silicon chips and software content.About the RoleWe are seeking a strategic account manager to lead a small, dynamic sales team focused on driving success for...

  • Strategic Account Manager for EDA

    1 week ago

    Sunnyvale, California, United States Synopsys Full time

    About the RoleWe are seeking a highly skilled Strategic Account Manager to join our team at Synopsys. As a key member of our sales team, you will be responsible for driving business growth and success through strategic account management and exceptional customer service.Key Responsibilities:Lead a small, dynamic sales team focused on driving success for...

  • Technical Project Manager

    1 month ago

    Sunnyvale, California, United States Hogarth Worldwide Full time

    Job Title: Technical Project ManagerHogarth Worldwide is a leading global content experience company, partnering with top brands to deliver engaging and measurable content across all channels and media. We're seeking a highly skilled Technical Project Manager to join our team.Job SummaryThe Technical Project Manager will be responsible for overseeing the...

  • Technical Program Manager IV

    2 weeks ago

    Sunnyvale, California, United States Pyramid Consulting, Inc. Full time

    Job Title: Technical Program Manager IVWe are seeking a highly skilled Technical Program Manager IV to join our team at Pyramid Consulting, Inc. This is a 12+ months contract opportunity with long-term potential and is located in Sunnyvale, Burlingame, or Redmond (Onsite).Job Summary:The successful candidate will be accountable for Power and Performance...

  • Technical Program Manager

    1 month ago

    Sunnyvale, California, United States Illumio Full time

    About the RoleWe are seeking a highly skilled Technical Program Manager to join our Engineering team at Illumio. As a Technical Program Manager, you will be responsible for overseeing and enabling teams that deliver top priority and strategic programs driven by the Product organization.Key ResponsibilitiesDefine detailed project plans with milestones and...

  • Technical Program Manager

    1 month ago

    Sunnyvale, California, United States BCforward Full time

    Job Title: Technical Program ManagerBCforward is seeking a highly motivated Technical Program Manager for an onsite opportunity at Sunnyvale, CA.Job Summary:We are looking for a skilled Technical Program Manager to lead software engineering efforts building applications and data pipelines for research. The ideal candidate will have experience with complex...

  • SLED Healthcare Account Manager

    5 days ago

    Sunnyvale, California, United States NetApp Full time

    Job SummaryWe are seeking a highly motivated and experienced SLED Healthcare Account Manager to pursue, develop, and close strategic sales opportunities within the SLED healthcare sector. As an Account Manager, you will be responsible for promoting and selling storage solutions to healthcare organizations within the state of Florida.**Key...

  • Technical Program Manager IV

    2 weeks ago

    Sunnyvale, California, United States Pyramid Consulting Full time

    Technical Program Manager IV Job DescriptionWe are seeking a highly skilled Technical Program Manager IV to join our team at Pyramid Consulting, Inc. This is a 12+ Months contract opportunity with long-term potential.Key Responsibilities:Accountable for Power and Performance (PnP) aspects of new devices.Develop systems and processes to monitor and enhance...

  • Technical Program Manager

    4 weeks ago

    Sunnyvale, California, United States Rose International Full time

    Job Title: Technical Program ManagerWe are seeking a highly skilled Technical Program Manager to join our team at Rose International. As a Technical Program Manager, you will be responsible for leading the technical program management of software for manufacturing test to ensure that factory test stations are enabled to validate and bring-up new products.Key...

  • IT Technical Program Manager

    2 weeks ago

    Sunnyvale, California, United States Synopsys Full time

    About the RoleWe are seeking an experienced Technical Program Manager to lead our data center projects from inception to completion. As a key member of our IT team, you will be responsible for developing and maintaining comprehensive project plans, timelines, and budgets.Key ResponsibilitiesLead large-scale data center projects, including capacity...

  • Technical Services Manager

    1 week ago

    Sunnyvale, California, United States talent_grids Full time

    At LinkedIn, we're looking for a strategic leader to champion product quality in a fast-paced, hyper-growth environment. As an Associate Technical Services Manager, you will monitor product health and quality, prioritize issues, and work with Engineering and Product Management to deliver the best member experience.Your team is the last stop before...

  • Technical Program Manager

    4 weeks ago

    Sunnyvale, California, United States META Full time

    Job Title: Technical Program ManagerMeta is seeking an experienced Technical Program Manager to lead and grow a team of TPMs to drive highly cross-functional projects that shape the way users interact with our devices.Responsibilities:Manage the team, including providing performance reviews, continuous feedback, coaching, and fostering career growth.Turn...

  • IT Technical Program Manager

    1 week ago

    Sunnyvale, California, United States Synopsys Full time

    About the RoleWe are seeking an experienced Technical Program Manager to lead our data center projects from inception to completion. As a key member of our IT team, you will be responsible for developing and maintaining comprehensive project plans, timelines, and budgets. Your strong technical acumen and excellent communication skills will enable you to...