Technical Account Manager

1 week ago


Sunnyvale, California, United States Fortinet Full time
Job Summary

We are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a key member of our customer support team, you will be responsible for delivering technical support to our premium customers.

This is a unique opportunity to work with cutting-edge network security solutions and expand your knowledge in the field. You will be working closely with our customers to understand their network security needs and provide tailored solutions.

The ideal candidate will have a strong background in network security, excellent communication skills, and the ability to work independently. If you are passionate about network security and customer support, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Provide technical support to premium customers
  • Collect and analyze customer network information
  • Develop and implement network security solutions
  • Collaborate with cross-functional teams to resolve customer issues
  • Conduct regular status conference calls with customers
Requirements
  • Minimum of 5 years of experience in network security
  • Strong understanding of network security protocols and technologies
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team


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