Senior Technical Success Manager

4 weeks ago


Sunnyvale, California, United States JFrog Full time
Drive Customer Success at JFrog

We're seeking a seasoned Senior Technical Success Manager to join our Americas Customer Success team. As a key member of our team, you'll be responsible for ensuring our customers achieve maximum value from our products.

  • Develop and execute customized Success Plans to drive customer adoption and retention.
  • Collaborate with internal teams to identify and address customer needs, providing strategic guidance and support.
  • Build trusted advisor relationships with customer executives, understanding their evolving strategies and industry trends.
  • Monitor customer health, user trends, and identify risks, leveraging CRM tools to track progress and recommend actions.
  • Conduct Business Reviews to prove ROI and identify opportunities for growth.

To succeed in this role, you'll need:

  • A Bachelor's degree in Computer Science or Computer Engineering, or equivalent.
  • 7+ years of experience as a Customer Success Manager or Technical Account Manager in an Enterprise software company.
  • Strong analytical, problem-solving, and interpersonal skills, with a customer-oriented mindset.
  • Excellent English communication skills, both written and verbal.

JFrog offers a competitive compensation package, including a base salary range of $165,000 to $180,000, an equity package, and comprehensive benefits.



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