Client Service Representative II
7 days ago
We are seeking a highly skilled Client Service Representative II to join our team at Canon Solutions America, Inc. This is a customer-facing role that requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team.
Main Responsibilities:- Promptly inform supervisors of potential problems or customer concerns.
- Review and respond to management and client requests via various communication channels.
- Provide excellent customer service and ensure customer satisfaction.
- Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversee workflow and job balance between staff, ensuring tasks are completed within account SLA requirements.
- Communicate and train team members on changes to workflow or procedure.
- Manage daily and monthly records on service activity.
- Effectively communicate with clients and staff.
- May serve as the main point of contact to the client for daily activity and participate in client meetings on account activity.
- Perform various tasks, including Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services, based on assigned location.
- Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.
We help drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.
As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S.
Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.
We offer a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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