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Customer Service Representative II

2 months ago

New York, New York, United States TEKsystems Full time
Job Title: Customer Service Representative II

We are seeking a highly skilled Customer Service Representative II to join our team at TEKsystems. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and promoting the use of our data processing services.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and chat
  • Resolve complex technical issues and escalate to higher-level support teams as needed
  • Conduct training sessions for clients on data processing applications and systems
  • Monitor and troubleshoot data processing issues to ensure timely resolution
  • Participate in projects and initiatives to improve customer satisfaction and service delivery
Requirements:
  • 3+ years of experience in technical support, customer service, or a related field
  • Strong technical skills, including knowledge of data processing applications and systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

At TEKsystems, we are committed to providing exceptional service to our clients and employees. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.