Bar Operations Manager at Hard Rock Hotel

4 days ago

San Diego, California, United States Bars @Hard Rock Full time
Job Summary:

The Bar Operations Manager at Hard Rock Hotel is responsible for overseeing the day-to-day operations of the hotel's bars, including events and revenue maximization. This role also involves serving as the Manager on Duty at the bars and maintaining relationships with established VIP clients.

Responsibilities:
  • QUALIFICATIONS:
    • At least 3 years of progressive experience in a hotel or a related field
    • Supervisory experience preferred
    • Must be able to convey information and ideas clearly
    • Must be able to evaluate and select among alternative courses of action quickly and accurately
    • Must work well in stressful high-pressure situations
    • Must maintain composure and objectivity under pressure
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
    • Must be able to work with and understand financial information and data and basic arithmetic functions
    • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
    • Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing
  • RESPONSIBILITIES:
    • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
    • Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling, which will vary according to the needs of the hotel
    • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
    • Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations
    • Comply with certification requirements as applicable for position, to include: Food Handlers, Alcohol Awareness, CPR, and First Aid
    • Maintain a warm and friendly demeanor at all times
    • Be familiar with the organization of the hotel and know the function of each department
    • Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards
    • Maintain follow-through of all guest requests, problems, complaints, and/or accidents which occur in the Restaurant, Room, Service Lounge, or Banquets
    • Assists to motivate, coach, counsel, and discipline all F&B personnel according to company S.O.P.'s
    • May review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis
    • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards
    • Participate in all F&B interviews and follow hiring procedures according to company S.O.P.'s
    • Prepare employee shift schedule according to the business forecast, payroll budget guidelines, and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly
    • Ensure that wage progress and productivity reports are completed accurately and on a timely basis
    • May assist with conducting all 90-day and annual employee performance appraisals according to company S.O.P.'s
    • Ensure implementation of all Aimbridge Hospitality's policies and house rules
    • Assist in developing and ensure implementation of Food and Beverage promotional ideas
    • Help to ensure all beverage costs are maintained to meet budget
    • Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards
    • Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices, and checkbook accounting
    • Develop, initiate, and promote sales, including up-selling programs for use by all service personnel
    • Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department
    • Participate in required M.O.D. coverage as scheduled
    • Initiate all necessary F&B-related reports according to company standards
    • Assist with completion of all Food and Beverage forecasting and budgeting in a timely and efficient manner
    • Ensure that F&B employees are at all times attentive, friendly, helpful, and courteous to guests, all other employees, and managers
    • Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned
    • Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies
    • React to negative trends in the marketplace by implementing food and beverage blitzes and promotions
    • Help to organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards
    • Attend daily BEO meeting
    • Conduct beverage purchasing as needed
    • Purchase Food & Beverage operating equipment as needed
    • Conduct monthly beverage inventories and reconciliations
    • Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard
    • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments
    • Oversee the operations of the Banquet department
    • Use the hotel's P.O.S. system to print reports. Analyze reports generated
    • Establish and maintain key control system
    • Complete monthly menu analysis and submit to the Corporate Office
    • Monitor and follow up on all Food and Beverage cash overages and shortages
    • Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures
    • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs
    • Complete all required correspondence in a timely and efficient manner
    • Attend monthly all-employee meetings and any other functions required by management
    • Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs
    • Perform P.O.S. changes in menus or additions/deletions of servers as necessary
    • Handle items for Lost and Found according to the standards
    • Maintain required pars of all stock
    • Review food sales for accuracy daily
    • Perform any other duties as requested by the General Manager

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