Healthcare Administrative Coordinator

2 weeks ago

Oshkosh, Wisconsin, United States Advocate Aurora Health Full time
Department:

Outpatient Rehabilitation

Status:

Part-time

Benefits Eligible:

No

Hours Per Week:

0

Schedule Details/Additional Information:

Casual, as needed.

Hours may vary between Monday - Friday, from 6am to 6pm, with a likelihood of working specific hours on Wednesdays and other days/times as required.

Key Responsibilities:
  • Welcomes patients and visitors in a timely, courteous, and helpful manner, collects insurance co-payments, and addresses routine inquiries.
  • Manages and organizes the calendar for appointments, meetings, and travel. Coordinates related administrative tasks such as agendas, venue selection, catering choices, audio-visual setups, and document preparation.
  • Books patient appointments and inputs information into the electronic system. Coordinates patient scheduling with other departments or physician offices as necessary.
  • Handles and screens incoming calls, triages clinical inquiries, and resolves issues appropriately.
  • Compiles, duplicates, and releases patient medical records. Collaborates with the Medical Records Department regarding requests for notes and additional information.
  • Generates basic reports, modifies existing reports, and distributes them as required.
  • Sorts and distributes mail and departmental documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may procure office supplies.
  • Completes referrals, tracks and follows up on re-authorizations, processes patient registrations, and gathers necessary information.
  • May handle billing and reimbursement forms and other departmental records. Maintains logs and reports; performs basic calculations as needed. Assists in gathering, organizing, and compiling data for reports and meetings.
Licensure, Registration, and/or Certification Required:
  • No specific requirements.
Education Required:
  • High School Diploma.
Experience Required:
  • Typically requires one year of experience in scheduling, customer service, and administrative support roles.
Knowledge, Skills & Abilities Required:
  • Ability to manage multiple tasks, route calls, greet patients, and maintain a schedule of appointments and meetings.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Access, and Word) or similar software, including data entry and management in databases and spreadsheets.
  • Strong organizational skills and attention to detail.
  • Effective communication skills (both written and verbal), with the ability to build rapport and relate to diverse individuals.
  • Ability to operate standard office equipment.
Physical Requirements and Working Conditions:
  • Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
  • Must be able to occasionally lift items weighing up to 20 lbs.
  • Must possess functional speech, vision, and hearing.
  • Operates all necessary equipment to perform job duties.
  • Works in a standard office environment.
This job description outlines the general nature and level of work expected of the incumbent. It is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be required to perform other related duties as needed.

Advocate Aurora Health is one of the largest not-for-profit, integrated health systems in the U.S., serving nearly 3 million patients across numerous care sites. We are committed to redefining care standards through world-class healthcare professionals, innovative solutions, and leading-edge research.

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