Optical Customer Service Engineer
5 days ago
Key Responsibilities:
- Provide technical support to customers, addressing their queries and concerns in a timely and effective manner.
- Develop and maintain detailed specifications sheets for Hyperlight products, ensuring accuracy and consistency.
- Work closely with the engineering team to gather customer feedback and inform product development.
Benefits:
- Competitive compensation package.
- Comprehensive health coverage, including family and individual plans, vision, dental, and more.
- 401(k) retirement plans with employee matching.
- Life and disability insurance.
- Flexible work arrangements, including hybrid or remote options.
- Professional growth and mentorship opportunities.
Education and Experience:
We require a bachelor's or master's degree in physics, optics, engineering, or a related field, along with proven experience in customer support or technical support roles. A strong understanding of electro-optical modulator technology, photonics, optics, lasers, fiber, polarization, and more is essential. Additionally, excellent written and oral communication skills, organizational and planning skills, and the ability to solve problems in new and/or ambiguous scenarios are crucial. Estimated salary: $130,000 - $160,000 per year.
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