Customer Service Representative

4 days ago


Cambridge, Massachusetts, United States LGC Group Full time
Job Title: Customer Service Representative

About the Role:
LGC Standards, a division of LGC Group, is seeking a motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:
* Enter sales orders into QuickBooks via email and phone calls
* Back up person for customer relations phone and email
* Manage and respond to customer service inquiries, and orders in a timely and thorough manner
* Maintain a positive attitude and professionalism with customers
* Communicate effectively and directly with customers/distributors regarding product availability, delivery, and order status
* Assist in shipping of products when needed
* Complete assigned projects as needed

Requirements:
* College degree preferred or previous customer relations experience
* Ability to prioritize and multitask
* Knowledge of QuickBooks preferred but will train
* Positive and professional demeanor
* Excellent written and verbal skills
* Proficient in Excel

Benefits:
LGC offers a competitive salary range of $40,000 - $55,000 per year, depending on experience, and a comprehensive benefits package that includes health insurance, retirement plan, and paid time off. We also offer opportunities for professional growth and development, including training and education assistance.

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