Customer Service Operations Manager

3 weeks ago


Morrisville, North Carolina, United States Food Lion Full time
Job Overview

We are seeking an experienced and skilled Customer Service Operations Manager to join our team at Food Lion. In this role, you will be responsible for managing the day-to-day operations of the store, including supervising staff, maintaining a clean and safe environment, and ensuring excellent customer service.

Responsibilities
  • Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go, if applicable
  • Hire, train, and develop associates to meet department needs
  • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
Requirements

To be successful in this role, you will need:

  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques preferred
  • Excellent interpersonal, organizational, communication, and customer service skills
What We Offer

In addition to a competitive salary of $55,000 - $65,000 per year, we offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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