Service Delivery Manager

4 weeks ago


Morrisville, North Carolina, United States Milner Inc Full time
Job Overview

We are seeking a highly skilled Service Manager to join our team at Milner, Inc. This is a full-time position that offers a competitive salary of $85,000 - $110,000 per annum.

Key Responsibilities
  • Manage and optimize field operations to ensure exceptional customer service.
  • Monitor and improve financial and productivity metrics.
  • Identify and resolve contract-related issues.
  • Schedule and supervise team members, ensuring compliance with regulations.
  • Attend customer meetings to discuss service performance and sales opportunities.
  • Address disciplinary concerns and facilitate the company's performance improvement process.
  • Conduct field inspections, including verifying Total Call Process, firmware, and calibration.
  • Organize and participate in technician training programs.
  • Collaborate with the dispatch team on call scheduling and remote remediation.
  • Mentor new technicians and provide necessary support.
Requirements
  • High School Diploma or equivalent.
  • Certification and Training on a full line of manufacturer's devices.
  • General knowledge of Microsoft Suite and e-Automate.
  • Broad understanding of hardware/connectivity technology and terminology.
  • Valid driver's license and clean driving record.
  • Comprehensive understanding of network connectivity to print and scan features.
  • Prior leadership experience.


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