Key Account Manager in Insurance Pricing

3 weeks ago


Étreux, Hauts-de-France, United States Earnix Full time

Earnix is a leading provider of innovative pricing and rating solutions tailored for the insurance industry. Our software empowers actuaries and data scientists within financial companies to make data-driven decisions and optimize pricing strategies.

We are looking for a skilled Key Account Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the US. This individual will serve as the primary point of contact for customer matters specific to their accounts, representing the company at customer sites and voicing customer needs internally.

Responsibilities:

  • Be the customer advocate within the organization, owning shared responsibility for customer churn.
  • Review customer status and seek resolution for open issues, such as bugs, product features, requests for additional licenses, or regulation changes.
  • Owning responsibly on invoice payments, renewals, contractual changes, and facilitating up-sell processes.
  • Collaborate with our sales team to achieve quotas while keeping our clients highly engaged.
  • Identify opportunities to upsell and communicate them to the relevant business line owner.
  • Maintain all information of customer activity within the CRM platform.

Requirements:

  • 4+ years of previous proven experience as a Customer Success Manager in a Global SaaS software organization.
  • CSM Experience with Enterprise customers.
  • Ability to work in a multicultural environment.
  • Knowledge and experience working in the financial services/Fintech industries – A Must.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Strong interpersonal skills, people person.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details.
  • Willingness to travel extensively.
  • Motivation, flexibility, proactiveness, ability to work independently and as a part of a team.
  • B.Sc. Industrial Engineering or other relevant bachelor's or Master's degree.

This Role Offers:

  • A competitive salary, estimated around $120,000 per year, based on industry standards and requirements for this position.
  • The opportunity to work in a successful, fast-moving, mission-driven company.
  • Autonomy and growth opportunities.
  • The chance to collaborate with other creative and enthusiastic team members.
  • Earnix offers competitive benefits with an all-for-one mentality.


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