Unified Communications and Audio-Visual Specialist

1 week ago

Hinesville, Georgia, United States Bravura Information Technology Systems, Inc Full time

Position: UC, AV & Collaboration Engineer

Location: Ft. Liberty, NC

Education/Certifications: Security+ (IAT/M Level II)

Experience Required: Minimum of 2 years in Unified Communications, Cisco Management Systems, Cisco Codec, and other CMS technologies, including VSU/Gatekeeper expertise.

Security Clearance: Top Secret

IA Certification Level: IAT/M Level II (Security+)

Required Computing Environment Certifications: Yes

Job Overview:

Qualifications:

  • Must possess a Top Secret Security Clearance.
  • Security+ certification (IAT/M Level II) is mandatory prior to employment.
  • At least 2 years of experience in Unified Communications, Cisco Management Systems, Cisco Codec, and other CMS technologies, along with VSU/Gatekeeper knowledge.
  • Act as the Subject Matter Expert (SME) on AV/VI/UC issues, providing insights on emerging technologies and overseeing conference room integrations.
  • Contribute significantly to the AV/VI/UC program, ensuring the effective implementation of new technologies.
  • Provide expertise in AV, VI, and UC systems and equipment.
  • Oversee the integration, operation, and compatibility of AV, VI, and UC equipment.
  • Utilize troubleshooting techniques and procedures for AV, VI, and UC systems.
  • Possess extensive knowledge of AV, VI, and UC systems, from design to complex troubleshooting, regardless of vendor.
  • Have the ability to repair, replace, modify, and resolve deficiencies in AV, VI, and UC equipment.
  • Experience with Digital Display systems, such as JANUS displays, is essential.

Key Responsibilities:

  • Formulate both short-term and long-term IT strategies by identifying specific technology solutions and refresh opportunities to fulfill mission requirements.
  • Develop and manage a Lifecycle Management Plan.
  • Implement agile methodologies for all changes, releases, and initiatives.
  • Coordinate fielding implementation schedules with relevant parties.
  • Submit Requests for Change (RFCs) as per Change Management Policies.
  • Establish acceptance criteria and testing summaries for equipment.
  • Conduct user acceptance, performance, accessibility, security, and system testing.
  • Prepare pre-deployment release notes and documentation for archival in the change management repository.
  • Collaborate with local divisions to resolve problems identified during development/testing.
  • Define release plans, including rollout strategies and responsibilities.
  • Deploy approved changes and upgrades to systems.
  • Provide resource support for system installation and integration.
  • Analyze and report network-related issues.
  • Ensure future solutions meet compatibility and interoperability standards.
  • Offer technical support for both local and remote sites.
  • Evaluate the impact of proposed changes on hardware, software, and personnel.
  • Document benchmarks and test results, providing implementation guidance.
  • Conduct performance analysis and confirm thorough documentation.
  • Research emerging technologies and submit findings for review.
  • Utilize automated government routing systems for project test plans.
  • Develop comprehensive test reports outlining testing scope and metrics.
  • Perform quality assurance planning and testing of all products.
  • Manage AV/VI/UC support services across multiple conference rooms and locations.
  • Conduct maintenance and troubleshooting for AV/VI/UC systems.
  • Provide immediate support for critical rooms and address maintenance issues promptly.
  • Maintain an inventory of components and equipment for AV/VI/UC systems.
  • Ensure compliance with government regulations and policies.
  • Document all maintenance actions and provide weekly reports.

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