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Client Engagement Specialist

2 months ago

Hinesville, Georgia, United States Diventures Full time

Role Overview: Customer Experience Specialist


At Diventures, we harness our enthusiasm and the essence of water to transform lives, make a difference, and enjoy the journey. The Customer Experience Specialist plays a crucial role in our vision by fostering positive interactions with our clientele, imparting product insights, recommending equipment and classes, and driving sales within the store.

This position requires a friendly, professional, and ethical approach to comprehend each customer's distinct needs and goals, whether it's learning to swim, enhancing scuba skills, acquiring the latest diving gear, or embarking on an unforgettable diving adventure.

By actively engaging with customers face-to-face, over the phone, and via email, the Customer Experience Specialist cultivates enduring relationships and presents ongoing opportunities for customers to relish their time in the water. The role demands confidence in delivering information in both individual and small group settings.

Additionally, the Customer Experience Specialist contributes to maintaining a welcoming, tidy, and organized retail environment, ensuring that the visual presentation of products is exceptional, thus creating outstanding first and lasting impressions for customers.

Essential Qualities of a Successful Customer Experience Specialist at Diventures:

  • Customer-Centric
  • Sales Confident
  • Proactive
  • Engaging Personality
  • Friendly Demeanor
  • Polite and Respectful
  • Enjoyable to Work With
  • Effective Communicator
  • Professional Presenter
  • Urgent in Customer Service
  • Empathetic Listener
  • Detail-Oriented
  • Solution-Oriented

We seek an individual eager to become proficient in course and equipment sales, applying their expertise and experience to every customer interaction. Collaboration with the store team to achieve monthly sales objectives is essential.

We provide our employees with opportunities to experience the excitement and adventure that water activities offer, including special pricing on swim lessons, scuba courses, and diving equipment. If you possess a passion for water and confidence in customer sales, we would love to hear from you.