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Client Engagement Specialist

2 months ago

Hinesville, Georgia, United States Diventures Full time

Role Overview: Customer Experience Specialist


At Diventures, we harness our enthusiasm and the transformative power of water to make a difference in lives, positively influence the world, and enjoy the journey. The Customer Experience Specialist plays a vital role in our mission by crafting memorable interactions for our clients, imparting product expertise, recommending gear and classes, and driving sales within the store.

This position requires a friendly, professional, and ethical approach to understanding each client's distinct needs and aspirations, whether it’s learning to swim, enhancing scuba skills, acquiring the latest diving equipment, or embarking on a dream dive adventure.

By actively engaging with clients face-to-face, over the phone, and via email, the Customer Experience Specialist fosters enduring relationships and presents ongoing opportunities for clients to embrace the joys of water activities. Confidence in delivering information in both individual and small group settings is essential.

Additionally, the Customer Experience Specialist contributes to maintaining a welcoming, tidy, and organized retail environment, ensuring an outstanding visual presentation of products that guarantees exceptional first and lasting impressions for our clients.

Key Attributes of a Successful Customer Experience Specialist:

  • Client-Centric Approach
  • Sales Proficiency
  • Proactive Attitude
  • Engaging Personality
  • Friendly Demeanor
  • Polite and Respectful
  • Enthusiastic
  • Effective Communicator
  • Professional Presentation Skills
  • Sense of Urgency for Client Needs
  • Empathetic Listener
  • Detail-Oriented
  • Resourceful Problem Solver

We seek an individual eager to become a knowledgeable resource in course and equipment sales, applying their expertise and experience to every client interaction. Collaboration with the store team to achieve monthly sales objectives is essential.

We offer our employees the chance to experience the excitement and adventure that water activities provide, including special pricing on swim lessons, scuba courses, and diving gear. If you possess a passion for water and confidence in engaging with clients, we encourage you to consider this opportunity.