Guest Services Representative

2 weeks ago

San Francisco, California, United States Omni Hotels Full time
Job Title: Guest Services Representative

At Omni Hotels & Resorts, we are seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:
  • Process guest check-ins and check-outs efficiently and accurately
  • Provide personalized service to guests, responding to their inquiries and resolving any issues that may arise
  • Set up accurate accounts for each guest, ensuring their preferences are met
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail to ensure security of guest room access
  • Understand and execute all Omni accounting standards, ensuring accurate settlement of folios, routing of charges and adjustments
  • Maintain guest history files on all guests
  • Accommodate room changes expediently
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
Requirements:
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous customer service experience required, hotel front desk experience is preferred
  • Open availability required

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

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