Current jobs related to Customer Service Operations Leader - Cincinnati, Ohio - Baerlocher USA LLC

  • Bibibop Operations Leader

    4 weeks ago

    Cincinnati, Ohio, United States BIBIBOP Full time

    OverviewWe are seeking a highly skilled and experienced Bilingual Operations Leader to oversee the daily operations of our restaurant. As the Operations Leader, you will be responsible for ensuring excellent customer service, maintaining high standards of food quality and cleanliness, and leading a team of dedicated professionals.Key ResponsibilitiesEnsure...

  • Manufacturing Operations Leader

    2 weeks ago

    Cincinnati, Ohio, United States Kroger Full time

    Job SummaryWe are seeking a highly skilled Manufacturing Operations Leader to join our team. As a key member of our operations team, you will be responsible for planning, coordinating, and supervising daily activities to ensure efficient operations.Key ResponsibilitiesDirect area supervisors and associates in the proper usage of safe manufacturing...

  • Customer Service Representative

    4 days ago

    Cincinnati, Ohio, United States Guardian Savings Bank Full time

    We are seeking a highly motivated and detail-oriented Banking Professional to join our team at Guardian Savings Bank. As a Bank Teller, you will be responsible for providing exceptional customer service and handling a variety of transactions and requests.Key Responsibilities:Operate a teller window and welcome customersProcess transactions and requests in a...

  • Customer Service Director

    4 days ago

    Cincinnati, Ohio, United States StandardAero Full time

    Job DescriptionStandardAero is seeking a dynamic and experienced Director of Customer Service to lead and oversee the strategic planning, execution, and optimization of our Customer Service function.Key ResponsibilitiesDevelop and implement effective customer service strategies, processes, and policies to ensure the highest level of customer...

  • Operational Leader

    3 days ago

    Cincinnati, Ohio, United States Little Caesars Full time

    Job Title: General ManagerJob Summary:Little Caesars is seeking a highly skilled General Manager to oversee all operational activities at our restaurant. The ideal candidate will have a minimum of 2 years of management experience in a QSR restaurant facility and be able to perform under pressure in high-volume situations.Responsibilities:• Oversee all...

  • Manufacturing Operations Leader

    2 weeks ago

    Cincinnati, Ohio, United States Kroger Manufacturing Full time

    Job SummaryWe are seeking a highly skilled and experienced Manufacturing Operations Leader to join our team at Kroger Manufacturing. As a key member of our operations team, you will be responsible for planning, coordinating, and supervising daily activities of assigned departments to ensure efficient operations.Key ResponsibilitiesPlan and coordinate daily...

  • Customer Service Representative

    2 weeks ago

    Cincinnati, Ohio, United States Knitwell Group Full time

    About UsAt Lane Bryant, we're passionate about empowering women to feel confident and beautiful in their own skin. Our brand has been a leader in the plus-size fashion industry for over 120 years, and we're committed to creating a welcoming and inclusive community for all our customers and associates.About the RoleAs a Customer Specialist, you'll play a key...

  • Assistant General Manager

    2 months ago

    Cincinnati, Ohio, United States Envision Cinemas Blue Ash Full time

    Job Description**Job Summary:**The Assistant General Manager is a key member of the Envision Cinemas Blue Ash team, responsible for overseeing the day-to-day operations of our theatre and restaurant. This role requires a strong leader who can manage multiple tasks, prioritize effectively, and maintain a high level of customer satisfaction.Key...

  • Production Operations Leader

    2 months ago

    Cincinnati, Ohio, United States Hillenbrand Full time

    Position Overview: Oversee the manufacturing team within the organization, ensuring adherence to established protocols, guidelines, and objectives while prioritizing safety, efficiency, team cohesion, and the overall welfare of both the organization and its personnel.Key Responsibilities:Foster, sustain, and inspire a proficient workforce by managing the...

  • Customer Service and Operations Library Specialist

    3 days ago

    Cincinnati, Ohio, United States Cincinnati & Hamilton County Public Library Full time

    Cincinnati & Hamilton County Public Library Job Description:Job Summary:The Cincinnati & Hamilton County Public Library is seeking a Customer Service and Operations Library Specialist to join our team. As a key member of our library staff, you will be responsible for providing exceptional customer service to patrons, maintaining a clean and organized library...

  • Transformation Operations and Change Leader

    2 weeks ago

    Cincinnati, Ohio, United States GE Aerospace Full time

    Job Description SummaryThe GE Aerospace Transformation team is focused on driving digital transformation and process improvement across the organization. As the Transformation Operations and Change Leader, you will play a key role in partnering with the Digital Technology organization to drive internal transformation of the GE Aerospace Supply Chain and...

  • Transformation Operations and Change Leader

    2 weeks ago

    Cincinnati, Ohio, United States GE Aerospace Full time

    Job DescriptionGE Aerospace is seeking a highly skilled Transformation Operations and Change Leader to join our Edison Works Transformation team. As a key member of our team, you will be responsible for driving the development and implementation of transformation initiatives across the organization.Key ResponsibilitiesOrganize governance structures and...

  • Assistant Store Leader of Operations

    2 weeks ago

    Cincinnati, Ohio, United States Altar'd State Full time

    About UsAltar'd State is a rapidly growing women's fashion brand with a strong commitment to giving back and making a difference in the world.Job OverviewThe Assistant Store Leader of Operations is a key member of our store team, responsible for leading and supporting the Store Leader in achieving all store goals, including guest service, sales objectives,...

  • Shift Leader

    3 weeks ago

    Cincinnati, Ohio, United States Whitewater Express Car Wash Full time

    Job Title: Shift Leader WX516Job Summary:We are seeking a highly motivated and experienced Shift Leader to join our team at WhiteWater Express Car Wash. As a Shift Leader, you will be responsible for leading a team of car wash experts, ensuring exceptional customer experiences, and maintaining a clean and safe work environment.Key Responsibilities:Lead a...

  • Shift Leader

    4 days ago

    Cincinnati, Ohio, United States United Dairy Farmers Full time

    Job Summary:As a Shift Leader at United Dairy Farmers, you will be responsible for providing exceptional customer service and ensuring the safe and efficient operation of your shift. You will be the face of our company, representing our values and mission to every guest who walks through our doors.Key Responsibilities: Provide the signature UDF Hi Five Guest...

  • Shift Leader

    4 weeks ago

    Cincinnati, Ohio, United States Insomnia Cookies Full time

    About the RoleWe are seeking a highly motivated and experienced Shift Leader to join our team at Insomnia Cookies. As a Shift Leader, you will be responsible for leading our bakery team during your shift, ensuring that our customers receive exceptional service and quality products.Key ResponsibilitiesProvide outstanding customer service and quality products...

  • Customer Service Representative

    4 days ago

    Cincinnati, Ohio, United States Accurate Courier Services Full time

    Job DescriptionAccurate Courier Services is a national leader in offering medical courier services to prominent healthcare networks. We are seeking a professional Customer Service Representative to join our team.Key Responsibilities:Receive and process customer calls and tickets for routed and on-demand orders.Resolve customer complaints and escalate to...

  • Customer Service Representative

    4 weeks ago

    Cincinnati, Ohio, United States Aptatargets S. Full time

    About the RoleAptaTargets, a leader in aptamer technology, is seeking a Customer Service Representative to join our team in Cincinnati. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries via email and chat.Resolve product or...

  • Assistant Store Leader of Operations

    2 weeks ago

    Cincinnati, Ohio, United States Altar'd State Full time

    About UsAltar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. Our mission is to provide a welcoming and inclusive shopping experience that inspires our guests to stand out for good.Job OverviewThe Assistant Store Leader of Operations is a key member of our store team, responsible for leading and supporting the Store...

  • Apex Regional Manager

    1 week ago

    Cincinnati, Ohio, United States Great Day Improvements Full time

    Job SummaryAs the Apex Regional Manager, you will be responsible for leading a team of sales and operations professionals to drive business growth and profitability in your assigned region. You will be the key leader in executing the company's sales, operations, and installation strategies, ensuring alignment with the company's overall goals and...

Customer Service Operations Leader

2 months ago

Cincinnati, Ohio, United States Baerlocher USA LLC Full time
Job Overview

Company Overview:

Baerlocher USA LLC is a prominent player in the additive manufacturing sector, leveraging over two centuries of expertise. Renowned for our innovative additives tailored for PVC and SPA product processing, we provide comprehensive solutions across various applications, including window profiles, pipes, cables, flooring, foils, and films. Our commitment to efficiency, sustainability, and superior product quality sets us apart in the industry.

Position Summary:

We are seeking a motivated and detail-oriented individual to join our commercial team as a Customer Experience Manager. This role is pivotal in managing daily operations related to customer orders, inquiries, and relationships with both existing and potential clients.

Key Responsibilities:

  • Oversee daily customer service operations, including communications, order processing, fulfillment, and invoicing.
  • Collaborate effectively with cross-functional teams, including Operations, Laboratory, and Warehouse, to enhance processes and ensure exceptional customer service.
  • Audit customer service procedures and identify opportunities for process and system enhancements.
  • Address customer complaints and manage Return Goods Authorizations.
  • Onboard new freight brokers and negotiate pricing with current partners.
  • Generate and analyze weekly and monthly sales reports for upper management.
  • Lead projects aimed at process improvement.
  • Analyze and report on monthly KPIs for Customer Service and Sales.
  • Review and update Customer Service processes and documentation in accordance with ISO standards.
  • Evaluate the performance of the customer service team against established goals.
  • Resolve customer inquiries and issues, ensuring high levels of satisfaction through effective problem-solving.
  • Guide and mentor customer experience specialists to meet performance and behavioral standards.

Required Skills and Qualifications:

  • Exceptional written and verbal communication skills, with the ability to present information to diverse audiences.
  • Proficiency in Microsoft Office Suite (Outlook, Word, etc.).
  • Strong analytical and problem-solving abilities.
  • Experience in project management and resource allocation.
  • Data analysis skills, particularly in sales reporting and KPI tracking.
  • Ability to train and cross-train team members on customer service functions.
  • Knowledge of company policies and procedures.
  • Confidence in communicating with both internal and external stakeholders.

Education and Experience:

Minimum Requirements:

  • At least 10 years of relevant professional experience, including 2 years in a managerial role.
  • Proficiency in Microsoft applications.

Preferred Qualifications:

  • Familiarity with SAP systems.
  • Experience with Customer Relationship Management (CRM) systems.

Physical Requirements:

  • Ability to sit for extended periods while performing desk-related tasks.

Benefits:

  • Competitive salary structure.
  • Annual bonus opportunities.
  • Paid vacation and 14 holidays.
  • Comprehensive health, dental, and vision insurance plans.
  • Company-funded life insurance and short/long-term disability coverage.
  • 401(k) plan with company matching contributions.