Customer Service Representative

4 weeks ago


Cincinnati, Ohio, United States Accurate Courier Services Full time
Job Description

Accurate Courier Services is a national leader in offering medical courier services to prominent healthcare networks. We are seeking a professional Customer Service Representative to join our team.

Key Responsibilities:

  • Receive and process customer calls and tickets for routed and on-demand orders.
  • Resolve customer complaints and escalate to supervisor as needed.
  • Perform quality assurance on courier work to maintain high satisfaction and minimize patient impact.
  • Communicate effectively with customers and team members.

Requirements:

  • High school diploma or equivalent.
  • 1+ year of customer service experience.
  • Ability to work in a fast-paced environment and multitask.
  • Proficient in computer software and Excel workbooks.

Work Environment:

  • Full-time position with a 2:00 p.m. - 10:00 p.m. schedule.
  • One location with no remote work option.
  • Job type: Full-time.
  • Pay: $17.00 per hour.

COVID-19 Considerations:

We take necessary precautions to protect staff and maintain a safe work environment.



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