Desktop Support Specialist

5 days ago


Southaven, Mississippi, United States Happy Returns Full time
Job Title: Desktop Support Technician

Happy Returns is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring the smooth operation of our desktop systems, and collaborating with our IT team to identify and implement process improvements.

Responsibilities:
  • Install, configure, and troubleshoot hardware and software systems for desktops, laptops, label printers, scanners, and mobile devices.
  • Provide technical support to end-users by resolving hardware and software issues in a timely manner.
  • Provide tier 1 network support and troubleshooting.
  • Set up and maintain user accounts, permissions, and security settings.
  • Assist in the deployment and maintenance of network printers and other peripheral devices.
  • Develop a deep understanding of our internal applications and participate in feature changes, escalations, and testing.
  • Collaborate with the IT team to identify and implement process improvements and system upgrades.
  • Monitor and maintain inventory of IT equipment and supplies.
  • Document and update IT procedures and troubleshooting guides.
  • Ensure compliance with company policies and procedures related to IT security and data protection.
Requirements:
  • Proven experience as an IT Desktop Support Technician or similar role.
  • Excellent knowledge of Windows operating systems.
  • Strong troubleshooting skills for hardware and software issues.
  • Familiarity with network protocols and configurations.
  • Proficient in Microsoft Office Suite and other common business applications.
  • Ability to effectively communicate technical information to non-technical users.
  • Strong organizational and time management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • A customer-oriented mindset with a strong commitment to providing exceptional service.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Education and Experience:
  • High school diploma or equivalent required.
  • Associate or bachelor's degree in a related field preferred.
  • Minimum of 2 years of experience in a similar IT support role.

Happy Returns is an equal opportunity employer committed to diversity and inclusion. We believe in creating a work environment that is welcoming and inclusive for all employees. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.


  • IT Support Specialist

    2 weeks ago


    Southaven, Mississippi, United States NIdec Motor Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Specialist to join our team at Nidec Motor. As a key member of our Distribution Center, you will be responsible for planning, managing, and providing hardware and software support to ensure seamless operations.Key ResponsibilitiesResolve software and hardware problems for users in a timely and...


  • Southaven, Mississippi, United States NIdec Motor Full time

    Position OverviewThe role of the IT Specialist is pivotal in driving our technological aspirations. At Nidec, we are committed to transforming visions into reality through innovation and excellence in technology.Key ResponsibilitiesAs an IT Specialist, your primary duties will include:1. **Technical Support**: Addressing software and hardware issues promptly...

  • IT Support Specialist

    1 month ago


    Southaven, Mississippi, United States Happy Returns LLC Full time

    Job OverviewAbout Happy Returns LLC:Happy Returns LLC is addressing the primary challenge of online shopping: returns. Our goal is to enhance the returns experience for consumers, retailers, and the environment through our innovative blend of proprietary technology and reverse logistics. We pioneered the concept of third-party, box-free consolidated returns,...

  • IT Support Specialist

    1 month ago


    Southaven, Mississippi, United States Happy Returns Full time

    About Happy Returns: Happy Returns is addressing the primary challenge of e-commerce: returns. Our goal is to transform the returns experience for consumers, retailers, and the environment through our innovative blend of proprietary technology and reverse logistics. We pioneered the concept of 3rd-party box-free consolidated returns, which has now become the...

  • IT Support Specialist

    1 month ago


    Southaven, Mississippi, United States Happy Returns LLC Full time

    Job OverviewAbout Happy Returns LLC:Happy Returns LLC is addressing the foremost challenge in e-commerce: returns. Our goal is to transform the returns experience for consumers, retailers, and the environment through our innovative blend of proprietary technology and reverse logistics. We pioneered the concept of 3rd-party box-free consolidated returns,...

  • IT Support Specialist

    4 weeks ago


    Southaven, Mississippi, United States Happy Returns LLC Full time

    Job OverviewAbout Happy Returns LLC:Happy Returns LLC is addressing the primary challenge of online shopping: returns. Our objective is to enhance the returns experience for consumers, retailers, and the environment through our innovative blend of proprietary technology and reverse logistics. We pioneered the concept of third-party, box-free consolidated...


  • Southaven, Mississippi, United States NIdec Motor Full time

    Job OverviewAt Nidec Motor, we are driven by aspirations. Our commitment to innovation and excellence shapes our future. We focus on transforming visions into tangible solutions, delivering technologies and products that enhance everyday life.Position SummaryNidec Motor stands as a premier global motor manufacturer, renowned for our extensive range of...

  • IT Support Specialist

    2 weeks ago


    Southaven, Mississippi, United States Brooksource Full time

    {"title": "IT Support Specialist", "content": "Job SummaryBrooksource is seeking an IT Support Specialist to join our team for the upcoming Holiday Season. As an IT Support Specialist, you will work in a collaborative environment to diagnose, troubleshoot, and resolve system and network issues that make a big impact.Key ResponsibilitiesResolve first-level...


  • Southaven, Mississippi, United States Conn's HomePlus Full time

    Warehouse Support SpecialistAt Conn's HomePlus, we're looking for a skilled Warehouse Support Specialist to join our team. As a key member of our warehouse team, you'll play a vital role in ensuring our stores are well-stocked and our customers have an exceptional shopping experience.Key Responsibilities:Provide exceptional customer service and support to...


  • Southaven, Mississippi, United States Conn's HomePlus Full time

    Warehouse Support SpecialistAt Conn's HomePlus, we're looking for a skilled Warehouse Support Specialist to join our team. As a key member of our warehouse team, you'll play a vital role in ensuring our stores are well-stocked and our customers have an exceptional shopping experience.Key Responsibilities:Provide excellent customer service and support to our...


  • Southaven, Mississippi, United States Conn's HomePlus Full time

    Warehouse Support SpecialistAt Conn's HomePlus, we're looking for a skilled Warehouse Support Specialist to join our team. As a key member of our warehouse team, you'll play a vital role in ensuring our stores are well-stocked and our customers have an exceptional shopping experience.Key Responsibilities:Assist in inventory control, including tagging and...


  • Southaven, Mississippi, United States Unified School District No. 232 Full time

    Job SummaryThe Assistive Technology Paraprofessional plays a vital role in supporting students with special needs by providing assistive technology services and support.Key ResponsibilitiesCollaborate with Assistive Technology Specialists to meet the needs of students receiving assistive technology services.Support the implementation of assistive technology...


  • Southaven, Mississippi, United States Conn's Full time

    Position OverviewThe Retail Customer Support Specialist plays a crucial role in ensuring customer satisfaction by providing exceptional service. This position involves:Handling Incoming Calls: Responding to customer inquiries with a friendly demeanor and assisting with various issues.Processing Transactions: Collecting payment details and necessary...


  • Southaven, Mississippi, United States Siemens Industry, Inc. Full time

    Facilities Support Specialist – Night ShiftAt Siemens, we are committed to fostering sustainable advancement through innovative technology. Our mission is to empower clients by merging the physical and digital realms, enhancing the way we live, work, and travel today and for future generations. We believe that a thriving business is built on the foundation...


  • Southaven, Mississippi, United States Conn's Full time

    Position OverviewThe Retail Customer Support Specialist plays a crucial role in ensuring customer satisfaction and enhancing the shopping experience. This position involves:Responding to Customer Inquiries: Handle incoming calls from customers, providing a warm and welcoming greeting.Assisting with Customer Concerns: Address and resolve any issues or...


  • Southaven, Mississippi, United States Soliant Full time

    Job OverviewSoliant Education is seeking a dedicated and qualified Registered Behavior Technician (RBT) for a school-based position. This is a full-time contract role for the school year.Key ResponsibilitiesImplement individualized behavior intervention plans under the guidance of a Board Certified Behavior Analyst (BCBA).Provide direct support to students...


  • Southaven, Mississippi, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to enhance our customer experience. This role is essential in providing top-notch support to our valued customers.Key ResponsibilitiesDeliver exceptional customer service by addressing inquiries and resolving issues efficiently.Assist customers with product information and...


  • Southaven, Mississippi, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to enhance our customer experience at Circle K Stores, Inc. This role is essential in providing exceptional service and support to our valued customers.Key ResponsibilitiesDeliver outstanding customer service in a fast-paced retail environment.Assist customers with inquiries and...


  • Southaven, Mississippi, United States Circle K Stores, Inc. Full time

    Position OverviewAs a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and enhancing the overall shopping experience. Your primary responsibilities will include:Providing Excellent Service: Assist customers with inquiries and resolve issues promptly.Communication: Engage with customers in a friendly and...


  • Southaven, Mississippi, United States Siemens Industry, Inc. Full time

    Outbound Logistics Coordinator – 1st ShiftAt Siemens, we are dedicated to fostering sustainable advancement through innovative technology. Our mission is to empower clients by merging the physical and digital realms, enhancing the way we live, work, and travel today and for future generations. We believe that a thriving business is built on the foundation...