IT Support Specialist

2 weeks ago


Southaven, Mississippi, United States Happy Returns LLC Full time
Job Overview

About Happy Returns LLC:

Happy Returns LLC is addressing the primary challenge of online shopping: returns. Our goal is to enhance the returns experience for consumers, retailers, and the environment through our innovative blend of proprietary technology and reverse logistics. We pioneered the concept of third-party, box-free consolidated returns, which has now set the industry benchmark. Our comprehensive returns solution is designed to be enjoyable for customers while also reducing costs for retailers and benefiting the planet.

Key Responsibilities:

  • Install, configure, and troubleshoot desktop and laptop hardware, software systems, label printers, scanners, and mobile devices.
  • Deliver technical assistance to end-users by promptly resolving hardware and software challenges.
  • Provide tier 1 network support and conduct troubleshooting as necessary.
  • Establish and maintain user accounts, permissions, and security configurations.
  • Assist in the setup and upkeep of network printers and other peripheral devices.
  • Gain a thorough understanding of our internal applications and engage in feature modifications, escalations, and testing.
  • Collaborate with the IT department to identify and implement enhancements and system upgrades.
  • Oversee and maintain an inventory of IT equipment and supplies.
  • Document and refresh IT procedures and troubleshooting manuals.
  • Ensure adherence to company policies and protocols regarding IT security and data protection.

Qualifications:

  • Demonstrated experience as an IT Desktop Support Technician or in a comparable role.
  • In-depth knowledge of Windows operating systems.
  • Strong problem-solving abilities for hardware and software issues.
  • Familiarity with network protocols and configurations.
  • Proficient in Microsoft Office Suite and other standard business applications.
  • Ability to convey technical information effectively to non-technical users.
  • Excellent organizational and time management capabilities.
  • Capacity to work both independently and collaboratively in a dynamic environment.
  • A customer-focused approach with a commitment to delivering outstanding service.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are advantageous.

Education and Experience:

  • High school diploma or equivalent is required.
  • Associate or bachelor's degree in a relevant field is preferred.
  • A minimum of 2 years of experience in a similar IT support capacity.

At Happy Returns LLC, you will play a crucial role in transforming the returns management process for e-commerce retailers. We provide a competitive salary, a comprehensive benefits package, and opportunities for professional development.

Diversity Commitment:

Happy Returns LLC is dedicated to fostering diversity. We strive to be an inclusive organization where every individual is treated equitably, recognized for their unique contributions, and encouraged to reach their full potential. We value and respect the differences among all individuals.

Third Party Agency Statement:

Happy Returns LLC only accepts resumes from agencies on our preferred supplier list and is not liable for any fees associated with unsolicited resumes.

Health and Safety Policy:

In alignment with our commitment to employee health and safety, we have established protocols and requirements based on expert guidance. This may include vaccination requirements for roles that necessitate onsite work, with reasonable accommodations available for those with medical or religious exemptions.



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