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Sales Branch Leader

2 months ago

Malvern, Pennsylvania, United States TruGreen Full time

Position Overview

As a seasoned and results-oriented Branch Sales Manager, you will spearhead and enhance all sales initiatives within your designated TruGreen branch. The successful candidate will be instrumental in recruiting and mentoring a high-performing sales team to boost sales volume, optimize profits, and uphold the TruGreen Commitment. This role requires the formulation of strategic plans aimed at expanding our customer base within the local market area.

Key Responsibilities

Sales Strategy Development: Formulate detailed sales strategies and forecasts at the branch level. Maintain strict oversight of sales results to ensure the achievement of sales targets within financial constraints.

Marketing Program Implementation: Collaborate in executing various marketing initiatives, including door-to-door outreach, direct mail campaigns, and both inside and outside marketing efforts, to stimulate profit growth and broaden TruGreen's service offerings. Provide valuable insights from the local market and customer feedback to the TruGreen Marketing team.

Lead Generation: Create lists of prospective customers to generate sales leads. Leverage information from direct mail campaigns, advertisements, community events, trade shows, and business seminars. Additionally, assist in closing sales as necessary.

Customer Satisfaction Management: Address customer concerns related to sales and service. Analyze and manage new sale cancellation requests to proactively retain clientele.

Training and Development: Organize and conduct ongoing training sessions for sales personnel, focusing on customer service excellence, effective sales techniques, and adherence to safety protocols.

Workflow Oversight: Establish and manage work procedures, create work schedules, and facilitate workflow to enhance efficiency. Monitor and report on the hourly, daily, and weekly sales performance of each team member.

Performance Management: Develop, implement, and maintain performance standards, metrics, and corrective strategies to ensure the achievement of approved plans and objectives within the sales organization.

Staffing and Human Resources Management: Lead the recruitment, interviewing, and staffing of peak sales representatives. Assess staff performance, provide salary recommendations, and enforce disciplinary actions in line with company policies.

Required Qualifications

  • Bachelor's degree or 2 - 3 years of relevant experience in the lawn/horticulture agronomic sector, or an equivalent combination of education and experience.
  • Demonstrated experience in sales.
  • Strong leadership and team management capabilities.
  • Excellent communication and interpersonal skills.
  • Strategic thinking and problem-solving abilities.
  • Proficiency in utilizing sales analytics and CRM tools.
  • Willingness to travel to all Door to Door routes within the market.
  • Certificates, licenses, and registrations as mandated by federal and state law.
Knowledge, Skills, and Abilities
  • Comprehensive knowledge of the organization, products, and/or services.
  • Strong understanding of customer and market dynamics and requirements.
  • Proven leadership and capability to drive sales teams.
  • Ability to perform calculations such as discounts, interest, commissions, percentages, and volume.
  • Ability to write reports, business correspondence, and procedure manuals; effectively present information and respond to inquiries from groups of managers, specialists, customers, and the general public.
  • Ability to identify customer issues, gather data, establish facts, and draw valid conclusions.
  • Ability to interpret various instructions provided in written, oral, diagram, or schedule form.
  • Other essential knowledge, skills, and abilities include but are not limited to: Attention to Detail, Organizational skills, Adaptability, and Flexibility.
  • Computer proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Physical Demands & Working Conditions

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Regularly required to:
  • Sit, stand, and walk.
  • Use hands and arms to handle, feel, or reach.
  • Speak and hear.
  • Utilize close vision abilities.

Occasionally required to:
  • Lift or move up to 25 lbs.
  • Stoop, kneel, crouch, or crawl.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level:
  • Low to moderate.
Adverse Conditions:
  • Minimal.
Fluency in English is required.

TruGreen is dedicated to fostering an inclusive and diverse workplace. We encourage candidates from diverse backgrounds to apply for this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.