Contact Center Representative II
1 week ago
Directions Credit Union is seeking a highly skilled Contact Center Representative II to join our team. As a Contact Center Representative II, you will be responsible for providing exceptional customer service to our members through various communication channels, including phone, email, and chat.
Key Responsibilities- Resolve member inquiries and issues in a timely and professional manner.
- Provide information on accounts, payments, interest rates, loan options, and other credit union services.
- Assist members with online and mobile banking, E-Statements, Remote Deposit Capture, and Bill Pay.
- Perform basic maintenance functions and automatic transfers for loan payments.
- Establish and maintain effective working relationships with area personnel and management.
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Directions Credit Union is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
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Contact Center Representative II
3 weeks ago
Toledo, Ohio, United States Directions Credit Union Full timeJob SummaryWe are seeking a highly skilled Contact Center Representative II to join our team at Directions Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesProvide accurate and...
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Clinical Nurse II
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Field Sales Representative II
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