CBO Specialist II

2 weeks ago

Toledo, Ohio, United States ProMedica Full time
Job Title: CBO Specialist II

ProMedica is seeking a highly skilled CBO Specialist II to join our team. As a key member of our healthcare team, you will be responsible for facilitating accurate professional provider credentialing, coding, billing, posting, and collection for ProMedica Physicians and all other supported entities.

Key Responsibilities:
  • Accurate and timely credentialing follow up for all supported providers with hospital privileges, payor/plan credentialing, certifications, and regulations.
  • Acts as a liaison between providers/office staff and hospitals or payor plans.
  • Accurately maintains provider information in credentialing software.
  • Accurately reviews and assigns coding for professional services, including diagnosis, modifier, and procedure codes, as well as additional payor requirements.
  • Accurately and timely input of billing information into the practice management system for payment.
  • Accurately reviews and updates demographic and insurance information in the practice management system.
  • Perform a variety of registration, billing, follow up and collection functions for all payers including self-pay.
  • Verify insurance benefits, limits, and patient obligations.
  • Contact patients for necessary information pertaining to registration, billing, and collection.
  • Process financial assistance applications.
  • Post payments, adjustments and denials to patient accounts.
  • Review accounts for outside collection or legal authorization.
  • Works with internal departments to obtain information for external requests including refunds.
  • Reviews debits, credits, refunds, bad debt and contractual allowances for accuracy and processes as applicable.
  • Knows and follows all billing regulations and corporate compliance plans.
  • Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve.
  • Maintains current payor knowledge for effective claims management and follow up of unresolved claims.
  • Routinely reviews workflows for process improvement and efficiencies and provides feedback to management for implementation of changes.
  • Independently reviews assigned workloads and completion to ensure goals are being met.
  • Acts as a resource for staff.
  • Assist management with training new staff.
  • Perform other duties as assigned.
Requirements:
  • Education: Must have a high school diploma or equivalent.
  • Skills: Must demonstrate the ability to accurately and independently solve problems by passing a basic skills test. Must demonstrate excellent communication and interpersonal skills and show a commitment to exceptional customer service. Must have previous experience with computers and office equipment, as well as be able to input and retrieve information from a computer, operate a calculator, fax machine and copier. Must have the ability to manage large volumes of work, ability to quickly learn and retain information regarding issues that present themselves.
  • Experience: Must have at least 3 years' experience in Professional/Physician billing/collection with at least 2 years' experience specific to billing office work.
Working Conditions:

Must be able to move about office and between workstations and occasionally lift, move, and carry moderately heavy materials.

Pay Range: $32,240-$55,120

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