Collections Specialist, Bilingual
1 week ago
We are seeking a highly skilled and detail-oriented Collections Specialist to join our team at Pop-Up Talent. As a Collections Specialist, you will be responsible for placing calls to past-due customers, attorneys, and authorized third parties to collect past due payments, reduce delinquency, and minimize losses.
Key Responsibilities- Perform calls for past-due loans, foreclosures, and bankruptcy (if applicable)
- Ensure compliance with Federal and State laws and regulations applicable to a collection operation
- Ensure compliance with the personnel department guidelines and the quality standards of Pop-Up Talent
- Ensure compliance with the policies and procedures of Pop-Up Talent
- Ensure that the service quality standards are met
- Keep the portfolio delinquency rate below industry standards
- Comply with the service level agreements of the different investors
- Ensure that customer inquiries and complaints are resolved within a reasonable time
- Perform other related duties as assigned
- Bilingual - Spanish speaking
- Collections experience preferred
- Knowledge about all procedures and regulations in the mortgage banking industry
- Knowledge of digital platforms used in mortgage banking
- Strong attention to detail and accuracy
- Effective written and verbal communication skills
- Strong organizational skills with the ability to multi-task in a fast-paced and demanding office environment
- Professional attitude and behavior
- Ability to work independently and problem-solve
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Time management skills with the ability to prioritize tasks
- Desire to work as part of a dynamic and productive team
- Knowledge of office equipment (copiers, scanners, fax machines)
- Reliable transportation
- Strong work ethic
- Dependable and dedicated to the success of the team
- High School Diploma required
- College Degree (preferred)
- Previous experience in a Collections call center
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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