Collections Specialist, Bilingual

1 week ago


Wayne, Pennsylvania, United States Pop-Up Talent Full time
Job Summary

We are seeking a highly skilled and detail-oriented Collections Specialist to join our team at Pop-Up Talent. As a Collections Specialist, you will be responsible for placing calls to past-due customers, attorneys, and authorized third parties to collect past due payments, reduce delinquency, and minimize losses.

Key Responsibilities
  • Perform calls for past-due loans, foreclosures, and bankruptcy (if applicable)
  • Ensure compliance with Federal and State laws and regulations applicable to a collection operation
  • Ensure compliance with the personnel department guidelines and the quality standards of Pop-Up Talent
  • Ensure compliance with the policies and procedures of Pop-Up Talent
  • Ensure that the service quality standards are met
  • Keep the portfolio delinquency rate below industry standards
  • Comply with the service level agreements of the different investors
  • Ensure that customer inquiries and complaints are resolved within a reasonable time
  • Perform other related duties as assigned
Requirements
  • Bilingual - Spanish speaking
  • Collections experience preferred
  • Knowledge about all procedures and regulations in the mortgage banking industry
  • Knowledge of digital platforms used in mortgage banking
  • Strong attention to detail and accuracy
  • Effective written and verbal communication skills
  • Strong organizational skills with the ability to multi-task in a fast-paced and demanding office environment
  • Professional attitude and behavior
  • Ability to work independently and problem-solve
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook
  • Time management skills with the ability to prioritize tasks
  • Desire to work as part of a dynamic and productive team
  • Knowledge of office equipment (copiers, scanners, fax machines)
  • Reliable transportation
  • Strong work ethic
  • Dependable and dedicated to the success of the team
Education and Experience
  • High School Diploma required
  • College Degree (preferred)
  • Previous experience in a Collections call center
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.


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