Customer Service Representative
2 days ago
The ideal candidate will deliver exceptional customer service by receiving and processing packages for courier shipment and operating various equipment. They will provide accurate information on products and services, and exhibit confidence in industry best practices.
Responsibilities:- Deliver outstanding customer service to walk-in customers and telephone inquiries
- Practice good listening skills with customers, team members, and leadership
- Take ownership of customer shipping needs and offer viable solutions
- Learn all product and service offerings, alternative solutions, and industry trends
- Operate equipment, software, and devices in an expert fashion and teach others
- Maintain a clean, organized, and safe working environment
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Able to cross-sell and up-sell products and services
- Excellent packing skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Uniforms Provided
- Paid Time Off (PTO)
- Holidays
- Performance Bonus
- Employee Discounts
- Company Discounts
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