Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Brooklyn, New York branch. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, while also contributing to the overall success of our branch.
Key Responsibilities- Provide high-quality customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Process banking transactions, including cash deposits, withdrawals, and transfers, while maintaining accurate records and adhering to bank policies and procedures.
- Identify opportunities to sell new products and services to clients, based on their financial goals and needs.
- Stay up-to-date on new and existing products and services offered by Citi, and educate clients on their benefits and features.
- Work collaboratively with the Customer Service function to ensure seamless delivery of client-facing services and support.
- Previous relevant experience in customer service or banking operations preferred.
- Demonstrated sales and customer service experience, with a strong focus on building relationships and resolving issues.
- Effective problem-solving and communication skills, with the ability to work well in a team-oriented environment.
- Ability to work in a fast-paced environment, with a strong attention to detail and accuracy.
Citi offers a competitive salary and benefits package, including medical, dental, and vision coverage, 401(k), and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.
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