Insurance Customer Service Representative

6 days ago

Phoenix, Arizona, United States Usaajobs Full time
Job Summary

We are seeking a highly skilled and dedicated Insurance Customer Service Representative to join our team at USAJobs. As a Licensed Insurance Professional, you will be responsible for providing exceptional customer service, sales, and retention activities for our Property and Casualty personal line products.

Key Responsibilities
  • Identify and handle existing and emerging risks associated with business activities and job roles.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follow written risk and compliance policies and procedures for business activities.
  • Facilitate the Property and Casualty member experience by answering inbound phone calls, emails, and/or other contacts from members.
  • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes for insurance products and services.
  • Identify, assess, and understand member needs and consistently provide complete and accurate advice and solutions, including products and services.
  • Use the tools and resources available to support members with some assistance.
  • Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
  • Required maintenance of Property and Casualty license and state registrations.
Requirements
  • High School Diploma or GED equivalent.
  • 1 year of customer service experience in insurance, financial services, and/or relevant direct customer service and/or sales experience.
  • Successfully acquire Property and Casualty license and state registrations within 90 days of hire.
  • Strong interpersonal and communication skills.
  • Ability to prioritize and multi-task, including navigating through multiple business applications.
  • Successful completion of a job-related assessment may be required.
Preferred Requirements
  • Current active personal lines or property and casualty license in your current state of residence/or state of hire.
  • US military service or military spouse.
  • Experience in a fast-paced contact center environment.
  • 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, email, and/or face-to-face.
Compensation

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $45,760 - $48,260.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits

At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

  • Customer Service Representative

    4 days ago

    Phoenix, Arizona, United States Farmers Insurance Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Farmers Insurance. As a Customer Service Representative, you will be responsible for communicating with internal and external customers about intermediate underwriting guidelines, policies, and marketing initiatives to service customer accounts.Key...

  • Customer Service Representative

    4 days ago

    Phoenix, Arizona, United States Farmers Insurance Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Farmers Insurance. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Service: Respond to customer...

  • Customer Service Representative

    4 days ago

    Phoenix, Arizona, United States Farmers Insurance Full time

    Job DescriptionJob OverviewFarmers Insurance is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and resolve...

  • Insurance Customer Service Representative

    4 days ago

    Phoenix, Arizona, United States Jason Hagerty-District Office Full time

    Job OverviewAt Jason Hagerty-District Office, we are seeking a highly skilled and customer-focused individual to join our team as an Insurance Customer Service Representative. This is a full-time position that requires exceptional communication skills, a strong work ethic, and a passion for delivering outstanding customer service.The successful candidate...

  • Insurance Customer Service Representative

    1 day ago

    Phoenix, Arizona, United States Jason Hagerty-District Office Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Jason Hagerty-District Office. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and prospects, processing policy change requests, and maintaining knowledge of our products.Our ideal candidate...

  • Customer Service Representative

    1 week ago

    Phoenix, Arizona, United States A1 Garage Door Service, LLC Full time

    Customer Care RepresentativeWe are seeking a highly skilled Customer Care Representative to deliver exceptional service to our customers. As a key member of our team, you will be responsible for providing top-notch support and ensuring customer satisfaction.Proven sales and customer support experience or experience as a Client Service RepresentativeStrong...

  • Customer Service Representative

    4 days ago

    Phoenix, Arizona, United States Chris Bolton - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and support, and...

  • Customer Service Representative

    2 weeks ago

    Phoenix, Arizona, United States Chris Bolton - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and support.Key ResponsibilitiesCustomer Relationship...

  • Customer Service Representative

    2 weeks ago

    Phoenix, Arizona, United States Chris Bolton - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will play a vital role in helping our customers manage the risks of everyday life, recover from the unexpected, and realize their...

  • Insurance Sales Representative

    6 days ago

    Phoenix, Arizona, United States Comparion Insurance Agency Full time

    About the Role:We are seeking a highly driven and performing salesperson to join our team as a Sales Agent at Comparion Insurance Agency. As a Sales Agent, you will be responsible for building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities.Key...

  • Customer Service Representative

    1 week ago

    Phoenix, Arizona, United States Chris Bolton - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our customers and helping them manage the risks of everyday life.ResponsibilitiesCustomer Relationships: Establish and maintain...

  • Customer Service Representative

    4 days ago

    Phoenix, Arizona, United States Kevin Mcgraw - State Farm Agent Full time

    Job Description**Position Overview**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain...

  • Bilingual Customer Service Representative

    4 days ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Job Summary:Acro Service Corp is seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working effectively as a member of a support team.Key...

  • Insurance Sales Representative

    1 week ago

    Phoenix, Arizona, United States Al Laforte Farmers Insurance Full time

    Join Our Team as an Insurance Sales Representative at Al Laforte Farmers InsuranceAre you driven by a desire to deliver outstanding customer service? Al Laforte Farmers Insurance is on the lookout for a committed Full-time Insurance Sales Representative to enhance our team. In this pivotal role, you will be instrumental in fostering robust client...

  • Certified Customer Service Representative

    2 weeks ago

    Phoenix, Arizona, United States Usaajobs Full time

    Licensed Customer Service - InsuranceJob OverviewWe are looking for committed Property & Casualty (P&C) licensed agents to fill future roles in insurance customer service. The work schedule may vary and could include weekends.Training OpportunitiesNew training sessions commence regularly, providing you with the knowledge and skills necessary for success.As a...

  • Licensed Insurance Service Advisor

    2 weeks ago

    Phoenix, Arizona, United States Farmers Insurance Full time

    Job OverviewPosition Summary:The role of a Customer Service & Sales Representative is pivotal in enhancing customer satisfaction by addressing inquiries or concerns related to the company's offerings. This position involves engaging with both internal and external clients to discuss fundamental underwriting criteria, policies, and promotional strategies...

  • Insurance Customer Care Agent

    2 weeks ago

    Phoenix, Arizona, United States Rain and Hail Insurance Full time

    Job Title: Customer Service RepresentativeCompany Overview:Rain and Hail Insurance is a leading provider in the insurance sector, offering a comprehensive range of property and casualty insurance solutions. Our commitment to excellence and our extensive global reach allow us to serve a diverse clientele effectively.Role Overview:We are seeking dedicated...

  • Insurance Customer Service Representative/Admin

    2 weeks ago

    Phoenix, Arizona, United States Workway, Inc. Full time

    Job OverviewWorkway, Inc. is a leading national staffing agency dedicated to connecting talented job seekers with exceptional career opportunities across various industries. Our focus is on providing a candidate-centered approach to help individuals find their ideal positions.We are currently seeking a Customer Service Representative/Administrative Assistant...

  • Insurance Sales Representative

    1 day ago

    Phoenix, Arizona, United States The General Automobile Insurance Services, Inc. Full time

    About the RoleThe General Automobile Insurance Services, Inc. is seeking a highly skilled and customer-focused Insurance Sales Representative to join our team. As a key member of our sales team, you will be responsible for quoting and selling insurance policy premiums to incoming sales prospects while providing exceptional customer service.Key...

  • Insurance Sales Representative

    6 days ago

    Phoenix, Arizona, United States Brown & Brown Insurance Full time

    About the Role:Brown & Brown Insurance is seeking a highly motivated and results-driven Insurance Sales Representative to join our dynamic Employee Benefits Department in Phoenix, Arizona!No prior insurance experience is required - Must have successful B2B sales experience!We offer our sales executives an opportunity to join a dynamic team with a tradition...