IT Operations Specialist

2 weeks ago

United, United States Clipboard Health Full time
Job Title: IT Operations Specialist

At Clipboard Health, we're seeking an experienced IT Operations Specialist to join our team. As a key member of our IT department, you will be responsible for managing and optimizing our technical infrastructure to support our growing organization.

About the Role

This is an exciting opportunity to contribute to a company making a difference in healthcare. You will have the opportunity to work closely with all teams across the organization, including People Operations, Engineering, and Legal.

Key Responsibilities
  • Application Access Management: Oversee and manage access to various applications across the organization, ensuring seamless integration with SSO providers and maintaining secure access controls.
  • Technical Configuration & Integrations: Manage the technical setup and configuration of applications, including integrating third-party tools with platforms like Slack, setting up new domains for a new entity, and more.
  • Automation: Identify opportunities to automate routine corporate activities to improve efficiency and reduce manual workload.
  • User Support & Troubleshooting: Provide timely and effective support to users experiencing issues with our applications, including login difficulties, email deliverability problems, and other technical challenges.
  • Security Monitoring & Improvement: Monitor corporate security practices, identify vulnerabilities, and lead initiatives to enhance our security infrastructure.
  • IAM Strategy Development: Collaborate with People Operations and Security to create and enforce a robust IAM strategy.
  • Onboarding & Offboarding: Oversee all platform onboarding and offboarding processes related to People Operations applications and tools.
Requirements
  • Need to Have (Skills):
    • 2+ years of experience in IT operations, technical support, or a similar role.
    • Proficiency in troubleshooting technical issues and providing remote support.
    • Ability to manage permissions across multiple platforms.
    • Experience with Google Suite and Super Admin privileges.
    • Ability to take an ambiguous task or problem and create a clear plan of action.
    • Ability to write clearly in all types of communications, including correspondence with internal stakeholders, and third-party vendors and through documents, Slack messages, emails and more.
    • Understanding of SSO, IAM, and application integration (preferred but not required).
  • Need to Have (Values):
    • First Principles Thinking - We don't follow suit and build what others are building - we build something new and better. We work backward from data, feedback, and information to create the best solution possible, even if it means starting over from scratch.
    • Judgment - You aren't afraid to make decisions and exercise independent judgment, and when you do, you are usually right.
    • Initiative and Resourcefulness - When you see an issue, you jump in and fix it. When you don't know where to start, you lean on your intuition and judgment and just start somewhere.
    • Integrity - You do not share the confidential and sensitive information you have access to with others (unless given permission), and you never use that information for your own gain.
    • Ownership - While you may be assigned a specific task or responsibility, you have a high sense of ownership over everything that touches People Ops.
Salary

$60,000 - $120,000 depending on location and experience.

Please note: This position is exclusively open to individuals legally authorized to work within the United States.

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