Mobility Operations Specialist
7 days ago
Join The Hertz Corporation team as a Mobility Specialist, where you will play a vital role in providing exceptional customer service and ensuring a seamless rental car experience for Lyft and/or Uber drivers.
Key Responsibilities:- Operational Excellence: Ensure optimal operational efficacies to provide customers with the best rental car experience.
- Rental Car Support: Provide assistance with creating rental car reservations, processing rentals, and ensuring clean and safe vehicles for customers.
- Customer Support: Assist customers with post-rental inquiries related to the rental and billing process.
- Communication: Effectively communicate the Hertz/Lyft/Uber Rental Car Program and procedures to customers.
- Revenue Growth: Maximize revenue opportunities by actively soliciting business and overcoming customer objections.
- Vehicle Preparation: Ensure vehicles are prepared for customer pick-up, including checking for damage, cleaning, and fueling.
- Professional Experience: Ability to work in a fast-paced environment with a variety of tasks.
- Communication Skills: Demonstrate professionalism, enthusiasm, and outstanding communication skills.
- Customer Service: Previous customer service experience.
- Time Management: Strong time management and organizational skills are required.
- Computer Literacy: Computer literate and detail-oriented.
- Driver's License: Must have a valid driver's license with an acceptable driving record.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations worldwide. We champion and celebrate a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities.
At Hertz, we value individuality and encourage candidates from diverse backgrounds to apply. We are an equal opportunity employer and welcome applications from individuals with disabilities and veterans.
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