Automotive Operations Specialist

1 week ago

United, United States MSX International Full time
Job Title: Automotive Operations Specialist

MSX International is seeking a highly motivated and experienced Automotive Operations Specialist to join our team. As an Operations Specialist, you will be responsible for the professional delivery, installation, and sustainment of MSX International Express Service prescribed solutions.

Key Responsibilities:
  • Develop and maintain direct relationships with assigned dealers, attend regional FCSD Organization meetings quarterly, and support launch and performance manager in planning meetings and Quick Lane launches.
  • Attend Annual Business Plan Meetings and create and work Quick Lane Action Plans.
  • Conduct Repair Order Analysis as needed, develop Quarterly Marketing Plan, and monitor adherence.
  • Ensure Scheduling of Quarterly Quick Lane Sales Events, update and display current Quick Lane POS, and work with Quick Lane Manager to conduct periodic Competitive Ad and Price Surveys.
  • Review and approve Co-op claims, work with Quick Lane on Search Engine Optimization and Landing Page Claiming, and monitor and motivate Quick Lane Contest and Incentive performance.
  • Manage tire sales processes at each Quick Lane, including creating and maintaining Tire Screen, assisting with TIM Tool setup and monitoring, conducting periodic inventory review, and arranging for inventory swap as needed.
  • Conduct on-site training as needed, including ensuring Quick Lane team completion of all required STARS courses, VCU Training, and other necessary skills.
  • Conduct operational review on every visit, including Action Plan review, KPI and Sales Performance review, Op code usage and submission, Work Flow Processes, Service Times, and VCU and Sales Skills.
  • Provide visit summaries to Dealer, District Operations Manager, and FCSD Region, and complete all administrative tasks in a timely manner.
Requirements:
  • Highly motivated, self-starter with excellent customer relationship, communication, and facilitation skills.
  • Aftermarket experience, preferably Retail Tire Store Management experience, and OEM dealer contact experience is a plus.
  • Proficiency with Microsoft Word, PowerPoint, Excel, and Internet Explorer.
  • Ability to leverage relationships to identify and sell the business case for change, analyzing data from dealer financials and operational assessments to establish improvement action plans.
  • Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level.
  • Ability to understand, establish, and implement effective metrics to keep dealerships focused on growth and ROI.
  • Demonstrated proficiency with PC applications in a Windows environment.
  • Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales.
  • Ability to influence the sales personnel and technicians in the training processes and monitoring the results.
  • Bachelor Degree (preferred).
Work Environment:
  • 80% Travel required, including overnight travel.
  • Ability to equally accommodate working from home office or remote location.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veteran status, age, or any other characteristic protected by law.

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