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Strategic Risk Officer

2 months ago

Wilmington, Delaware, United States Citigroup Inc Full time
Job Summary

The Operational Risk Sr Officer I is a strategic professional who closely follows the latest trends in their field and adapts them for application within their job and the business. This role requires a small number of people within the business to provide the same level of expertise. Excellent communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers.

Key Responsibilities
  • Establishes and oversees the application of operational risk policies, technology, and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Independently assesses risks and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Governance and oversight may include technology operational risk, cyber risk, and other areas.
  • Serves as a subject matter expert for all performance issues that surface.
  • Issues Management (KPI/KRI/Corrective Action Plans)
  • Resolves transactional level escalations coming from vendors or internal partners.
  • Analyzes a multitude of scorecards/performance management tools to mitigate exposure (risk/financial/regulatory).
  • Monitors goals are met through performance, risk, and relationship oversight of the extended supply chain and ensures compliance.
  • Collaborates to resolve any issues that fall within the terms of the contract. Escalates those that require commercial or legal support.
  • Develops and maintains relationships across business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
  • Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Requirements
  • 10+ years of relevant experience
  • Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
  • In-depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience.
  • Detailed-oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
  • Third-Party Oversight/Vendor Oversight experience preferred
  • Bachelor's/University degree, Master's degree preferred