Technical Support Specialist

4 days ago


Central Point, Oregon, United States Microvellum Full time
Job Summary

We are seeking a highly skilled Technical Support Agent to join our team at Microvellum. As a Technical Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Provide technical support to clients via phone, email, and chat
  • Diagnose and resolve technical issues with Microvellum software
  • Communicate with team members to diagnose and solve problems
  • Install and configure Microvellum software
  • Prioritize workload to ensure critical issues are resolved first
  • Document common support procedures for coworkers
  • Maintain up-to-date knowledge of company products and services
Requirements
  • General computer knowledge
  • Previous experience in a technical support role
  • Experience with remote desktop applications
  • Strong analytical and problem-solving skills
  • Good communication skills, both written and verbal
  • Excellent interpersonal skills
What We Offer
  • Competitive wage and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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