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Customer Support Specialist

2 months ago

Central Point, Oregon, United States Microvellum Full time
Job Overview

Salary: DOE
Compensation Range: $20 - $22 based on experience

Position Type: Full-time, 40 hours per week

OPPORTUNITY HIGHLIGHT:

We are seeking a dedicated customer support specialist to deliver exceptional service to our clients and assist them in resolving their inquiries. Our support team serves as the primary point of contact, enabling users to optimize their workflows and confidently advance their business objectives.

BENEFITS:

  • Competitive salary, retirement plan, and 90% of health benefits covered by the company
  • Flexible hours and potential for remote work
  • A supportive and committed team environment
  • A vibrant entrepreneurial culture with a family-oriented atmosphere
  • Company-branded apparel
  • Opportunities for professional and personal development
  • Training in practical skills
  • A commitment to continuous improvement, ensuring our efforts add value to our clients

OUR MISSION: At Microvellum, we aim to empower our team and clients to achieve their full potential.

WHAT WE DO: We develop software tailored to the needs of our industry, assisting companies in streamlining their design, estimating, engineering, and manufacturing processes, thereby enabling them to grow their businesses.

OUR VISION: To equip and coach 7,500 daily users by 2025, helping them eliminate barriers to business growth with our Toolbox.

OUR VALUES: At Microvellum, we are committed to achieving positive outcomes through authentic service. We continuously strive for improvement and prioritize client satisfaction across all facets of our organization.

ESSENTIAL RESPONSIBILITIES:

  • Actively engage with users to understand and diagnose their issues.
  • Handle customer inquiries via calls or support tickets, providing step-by-step solutions for technical problems.
  • Resolve issues promptly and efficiently.
  • Collaborate with team members to troubleshoot and find solutions.
  • Install and configure Microvellum software as needed.
  • Prioritize tasks to address the most critical issues first.
  • Document common support procedures for team reference.
  • Maintain current knowledge of company products and services.

SKILLS & QUALIFICATIONS:

  • General computer proficiency.
  • Prior experience in a technical support capacity.
  • Familiarity with remote desktop applications.
  • Strong analytical and problem-solving abilities.
  • Effective communication skills, both written and verbal.
  • Excellent interpersonal abilities.