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Customer Support Specialist

2 months ago

Central Point, Oregon, United States Microvellum Full time
Job Overview

Salary: Dependent on Experience

Position Type: Full-time, 40 hours per week

OPPORTUNITY:

We are seeking a highly skilled customer support specialist to deliver exceptional service to our clients and assist them in resolving their inquiries. Our support specialists are the frontline team dedicated to helping users optimize their operations, enabling them to confidently expand their businesses.

BENEFITS:

  • Competitive salary, retirement plan, with 90% of health benefits covered by the company, and profit-sharing opportunities.
  • Flexible working hours and location options.
  • A supportive and dedicated team environment.
  • A vibrant entrepreneurial culture with a family-like atmosphere.
  • Company-branded attire provided.
  • Opportunities for professional and personal growth and development.
  • Training in real-life skills.
  • A commitment to continuous improvement, ensuring that our efforts add value to our clients.

OUR MISSION: At Microvellum, we aim to empower our team and clients to achieve their fullest potential.

WHAT WE DO: We develop software tailored to the needs of our industry, assisting companies in streamlining their design, estimating, engineering, and manufacturing processes, allowing them to grow confidently.

OUR VISION: To equip and coach 7,500 daily users by 2025, helping them eliminate barriers to business growth with our Toolbox.

OUR VALUES: At Microvellum, we are committed to achieving positive outcomes through authentic service. We continually strive for improvement and aim for client satisfaction across all areas of our operations.

ESSENTIAL RESPONSIBILITIES:

  • Actively listen to users to accurately diagnose their issues.
  • Handle customer inquiries via calls or support tickets, providing clear, step-by-step guidance for resolving technical problems.
  • Troubleshoot and resolve issues promptly.
  • Collaborate with team members to identify and solve problems.
  • Install and configure Microvellum software as needed.
  • Prioritize workload to address the most critical issues first.
  • Document common support procedures for team reference.
  • Maintain current knowledge of company products and services.

SKILLS & QUALIFICATIONS:

  • General computer proficiency.
  • Prior experience in a technical support capacity.
  • Familiarity with remote desktop applications.
  • Strong analytical and problem-solving abilities.
  • Effective communication skills, both written and verbal.
  • Excellent interpersonal skills.