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Executive Director

2 months ago

New Haven, Connecticut, United States Skilled Nursing Facility Full time
Job Description

Job Summary:

The Executive Director of Hospice Operations is responsible for the overall day-to-day operations of the hospice services at Skilled Nursing Facility. This key leadership role requires a strong understanding of healthcare management, business operations, and regulatory compliance.

Key Responsibilities:

  • Develop and implement operational plans and budgets to ensure the financial stability and growth of the hospice services.
  • Ensure compliance with legal, regulatory, and accreditation requirements, including Medicare Hospice Certification.
  • Monitor business operations to identify areas for improvement and implement changes as needed.
  • Evaluate hospice services and personnel using measurable outcomes and objectives.
  • Manage conflicts and complaints in a fair and timely manner.
  • Establish and maintain effective channels of communication with staff, patients, and families.
  • Ensure that hospice personnel stay current with clinical information and practices.
  • Develop and implement staff development programs, including orientation, inservice, continuing education, competency testing, and quality assessment performance improvement.
  • Ensure that interdisciplinary care is provided to patients and families.
  • Ensure that supportive services are available to personnel.
  • Coordinate with other departments, services, and senior management as needed.
  • Stay current on national and local hospice issues and trends.
  • Develop and implement service policies and procedures to accomplish identified outcomes.
  • Direct staff in the performance of their duties, including admission, discharge, transfer, revocation, and provision of service to patients.
  • Ensure appropriate staff supervision during all service hours.
  • Monitor service utilization to ensure delivery of comprehensive care.
  • Ensure that services provided by other agencies are authorized by hospice.
  • Monitor operational progress toward accomplishing operational and strategic goals.
  • Ensure that appropriate data collection and regular, complete reports are received by the Governing Body.
  • Ensure that adequate space, equipment, and supplies are available.
  • Ensure that actionable objectives are derived from evaluation of hospice services and personnel.
  • Ensure that structure and systems promote interdisciplinary care.
  • Collaborate with agencies and vendors for effective management of services.
  • Ensure that standards of ethical business and clinical practice are maintained.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • Masters degree in healthcare or related field preferred.
  • Two to five years experience in healthcare management.
  • Ability to supervise and direct professional and administrative personnel.
  • Ability to deal tactfully with the community.
  • Knowledge of corporate business management.
  • Understanding of hospice care and the services provided to patients and families through an interdisciplinary group.
  • Intimate knowledge of Medicare Hospice Certification.